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Patient Support Specialist

4 weeks ago

Mumbai India Buddle Full time

Job Description

About Us

Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.

About The Role

The Patient Support Specialist plays a vital role in ensuring patients, clinics, pharmacies, and delivery partners receive seamless, compassionate, and efficient support. As the first line of response across multiple communication channels, you will deliver patient-focused service while also managing pharmacy and delivery operations to ensure service level agreements are met. If you are empathetic, detail-driven, and thrive in fast-paced environments where proactive problem-solving makes a difference, this role offers you the opportunity to create meaningful impact every day.

Key Responsibilities

- Act as the first line of response for inbound email, phone, and in-app chat, ensuring patients receive timely, accurate, and reassuring support.
- Manage pharmacy support by monitoring order processing and ensuring partners meet agreed service levels.
- Oversee delivery operations, coordinating scheduling and making manual overrides where required to maintain service standards.
- Accurately log incidents or errors reported by clinics, pharmacies, or patients, responding promptly and escalating when necessary.
- Maintain professional and precise communication with doctors, pharmacies, and care teams.
- Identify and implement process improvements to enhance patient experience and operational efficiency.

Other Responsibilities

- Make necessary process suggestions and improvements which can help the team.
- Contributes to team effort by accomplishing related results as needed.
- Perform other related tasks and duties that may be assigned by the client later on.

About You

- Patient-Focused: Kind, empathetic, and reassuring when supporting patients in sensitive or stressful situations.
- Detail-Driven: Meticulous in communication, ensuring accuracy and professionalism at all times.
- Clear & Calm Communicator: Able to defuse conflicts gracefully and build trust quickly.
- Adaptable: Thrives in a fast-moving environment, quickly problem-solving and thinking outside the box.
- Proactive & Resourceful: Anticipates potential issues and actively contributes to improving processes.

Buddle Benefits Included

Health insurance

Internet allowance

KPI incentive program

Fortnightly virtual happy hour

Annual group off-sites

Finer Details

Schedule: TBD

Start Date

TBD