Patient Support Officer

4 weeks ago


India bussinesslab Full time

Job Title Patient Care Executive Location Asha Hospitals Kamptee Nagpur Department Patient Services Nursing Support Elderly Care Reporting To CRM Manager Nursing Supervisor Facility Director Salary - Role Objective To ensure compassionate attentive and continuous support to patients and their families during their hospital stay providing assistance with non-clinical needs improving patient comfort and contributing to a smooth overall experience Key Responsibilities Patient Onboarding Orientation Welcome newly admitted patients and explain hospital facilities processes and services Guide patients and families through admission formalities and documentation Provide assistance in locating consultation rooms diagnostics billing pharmacy etc Daily Patient Interaction Support Visit assigned patients at least 2-3 times daily to address any non-medical concerns Ensure patients are comfortable have access to water food linen and are aware of visiting hours meal schedules etc Act as a bridge between the patient nursing staff and hospital administration for coordination Family Attendant Communication Update patient attendants on general procedures or support services e g diagnostics billing Handle concerns with empathy and escalate any serious issues to the CRM or doctor on duty Service Feedback Issue Resolution Collect real-time feedback regarding food cleanliness staff behavior etc Resolve minor service complaints quickly escalate unresolved matters Educate patients and families about discharge processes and post-discharge services Specialized Elderly Patient Support Golden Oak Provide extra care and attention to senior citizens ensuring dignity comfort and emotional support Maintain daily wellness checklists for elderly patients and coordinate timely assistance with caregivers or nursing teams Reporting Coordination Document all visits complaints handled and escalations in daily reporting sheets Attend daily briefings and coordinate with front desk nursing and housekeeping Profile Requirements Graduate in any discipline preferred healthcare social work psychology hospitality 1 to 3 years of experience in hospital healthcare or hospitality industries Excellent interpersonal and communication skills Hindi Marathi and English Compassionate proactive and well-organized in handling multiple tasks Familiar with basic hospital etiquette and patient rights Salary - 10000 - to 18000 -



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