Customer Service Role

4 weeks ago


India SANA SEARCH INTERNATIONAL Full time

Amazon Flipkart - E- Commerce is hiring For Customer Service Associate Voice- Work From Home Permanently Kindly apply as we have limited opportunities Basic Qualifications RequirementBelow are some important details that will help you understand our interview process better Job Location PAN INDIA WORK FROM HOME Experience Minimum 1 year to more Age no BarEducation Graduate mandatoryCTC 18 200 In Hand Gross 23 000 Incentives Graduates with 1 year experience in any domain - Excellent in English and Hindi - Salary 23k CTC 18 2k TH- 6 days working 1 rotational week off- Shift Timings 9am to 9pm rotational shift- Should have their own laptop and WIFI connection- Laptop configuration 4GB RAM i3 processor Windows 10- Should have all relevant documentsshare your cv 2 9311350356Need very good comskillAdditional Benefits Basic Qualifications Requirement - Effective time management skills and ability to prioritize work time to ensure productivity and department standards- Action oriented self-disciplined and organized- Ability to communicate clearly with both internal and external customers- Excellent comprehension skills - ability to clearly understand and address customer issues appropriately- Should be self-driven motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead - Should ensure Work-like environment with no disturbance during the work hours Customer Focus - Excellent customer service skills including maintaining focus on the customer issue in a fast-paced environment- Ability to empathize with and prioritize customer needs- Demonstrates interpersonal skills with a diverse customer base- Demonstrates conflict resolution negotiation and de-escalation skills- Demonstrates ownership to resolve challenging customer issues escalating when necessary- Ability to determine customer needs and provide appropriate solutionsProblem Solving Skills - Effective problem-solving skills including decision making time management and immediate prioritization of tasks as assigned- Ability to approach problems logically and rationally- Action oriented and self-disciplined- Organized and detail-oriented- Ability to quickly and effectively prioritize work time in various departments to meet business need- Ability to maintain composure in highly escalated situations ref updazz com


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