Customer Service Role
4 weeks ago
Flexible working options- Opportunity to make a positive impact- Leadership RoleOur client was founded by experts in law finance and strategy who saw a need for a more holistic approach to business consultancy The JobThe role Earn up to 3 500 per month depending on experience as a Customer Service Representative at Venture Smarter your trusted partner in navigating the complex landscape of business growth and transition As a Customer Service Representative you will be the first point of contact for our clients and customers You will provide them with information assistance and support regarding our products and services You will also handle customer inquiries complaints and feedback through various channels such as phone email chat and social media - Given the high number of applications we receive we will only respond to those who meet the qualifications for the positions applied for Please note that we will not reply to job application inquiries sent to our social media accounts All communication from us will be conducted via email If you do not receive a response you are welcome to re-apply after six months for another suitable position within our company - Venture Smarter has been featured in media outlets such as CBS News Digital Journal and Go Banking Rates Check us out - you ll know we re the place to be What the job entails - Answer incoming calls and emails from customers and respond to their questions and concerns- Provide information about our products and services such as features benefits pricing and availability- Process orders payments refunds and returns and update customer records accordingly- Resolve customer issues and complaints or escalate them to the appropriate department or manager- Collect and record customer feedback and suggestions and share them with the relevant teams- Maintain a high level of customer satisfaction and loyalty and follow up with customers when necessary- Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery- Stay updated on our products and services policies and procedures and industry trends and best practicesIdeal Candidate Job Requirements - High school diploma or equivalent bachelor s degree in a related field is a plus- Previous experience in customer service sales or a similar role preferably in a tech or consulting industry- Excellent communication interpersonal and listening skills with the ability to communicate effectively with diverse customers and stakeholders- Proficient in Microsoft Office and CRM software such as Salesforce HubSpot or Zendesk- Ability to work in a fast-paced dynamic and customer-oriented environment and adapt to changing needs and expectations- Ability to work independently and as part of a team and manage multiple tasks and priorities- Attention to detail accuracy and quality with a problem-solving and customer-centric mindset ref updazz com
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India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
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India MAHTO Full timeCompany Description MAHTO is a platform that connects contractors and homeowners with skilled blue-collar workers, primarily from the home building industry. We also make it easier for homeowners to find and hire construction contractors. "Mine" by MAHTO is a premier Full Stack Home Building service provider dedicated to delivering exceptional projects...
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