Revenue Operations Analyst

Job Description

Who are we

FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry&aposs foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever-evolving cryptocurrency landscape.

Location: Bengaluru

We are seeking a Revenue Operations Analyst to elevate our Revenue Operations function to new heights.

In 2023-2024, the Revenue Operations function at FalconX has matured significantly. Core pillars have been implemented and/or solidified. A cadence of reporting exists, recurring operational support is in place, and insights are produced that drive business planning and results.

Now, the opportunity exists to take the RevOps org to the next level. The RevOps team is seen as a critical enabler, and as such is experiencing increased demands to provide insights, thought partnership, and project management support. However, going into these additional value-driving activities requires bandwidth to go beyond the core work underway. This role provides the bandwidth by both (1) supporting and taking ownership of some of the existing core work and also (2) supporting and taking ownership of the additional value-added work that is being requested.

In addition to the RevOps work, there is a steady stream of inbound leads, which this role will manage with a portion of their time. This is taking in requests that come in from the web, and ensuring theyre qualified and then forwarding to Sales.

Key Role Responsibilities:

- Leverage data and your critical thinking to support or own critical reports and insights for the business:
- QBR decks
- Quarterly lookbacks
- Board material
- Other leadership deck.
- Work with team members to share core deliverables to drive Revenue function operations.
- Support or Own key recurring activities that are necessary to the proper functioning of the revenue organization:
- Account split / territory management
- Validating account coverage
- Pipeline cleanup
- Validating appropriate tiering of accounts
- Ensuring correct parent-child mapping
- Ensure correct reporting region is tagged
- Lead qualification
- Follow-up with inbound leads to determine if they merit further consideration and discovery from Sales team
- Contact potential clients through email.
- Collaboration with Sales and Teams:
- Funnel leads to the relevant Sales individual
- Get feedback from Sales on how to improve lead response and qualification
- Performance Tracking:
- Track key performance metrics like call volume, call results, and lead conversion rates
- Utilize CRM systems to ensure efficient lead management.

Qualifications:

- Bachelors Degree
- 1-3 years of work experience, preferably in a Rev-Ops role
- Well-developed analytical skills with the ability to glean insights from data
- Detail-oriented mindset with a focus on data accuracy and quality
- Able to log data within CRM and database programs (e.g., Google Sheets)
- Familiarity and, preferred, experience with CRM tools, BI tools, and beginner level coding (in service of manipulating BI tools to pull data)
- Ideal candidate:

- Experience in the crypto space
- Experience in financial services
- Perspectives on or can generate perspectives on strategic moves that financial services firms, especially brokerages, can make in order to expand how they service their clients

Notice at Collection and Privacy Policy

Applicants located in California and/or applying to a role based in California, please refer to our Notice at Collection and Privacy Policy here.

Inclusivity Statement

FalconX is committed to building a diverse, inclusive, equitable, and safe workspace for all people. Our roles are intended for people from all walks of life. We encourage all those interested in applying to our organization to submit an application regardless if you are missing some of the listed background requirements, skills, or experiences

As part of our commitment to inclusivity, FalconX would like to acknowledge that the EEOC survey has limited potential responses that you can select. For legal reasons, FalconX must use this language to align with federal requirements, however, we want to ensure that you are able to provide a response to our own voluntary survey questions about your identity that best aligns with your most true self.

FalconX is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, national origin, ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally-recognized protected basis under federal, state, or local law.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on FalconX. Please inform FalconXs People team at [Confidential Information], if you need assistance with participating in the application process.

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