It Product/ Application Support Consultant

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed Job Summary We are looking for a highly motivated and detail-oriented IT Product Application Support Consultant to join our ATLAS Automation of customer Life Cycle across SAP to support ATLAS Tool chain In this role you will support the lifecycle of SAP solution landscapes for enterprise customers from onboarding to offboarding ensuring each landscape is accurately configured monitored and transitioned through key lifecycle stages You ll work closely with cross-functional teams to resolve tickets raised via Jira and soon ServiceNow investigate system landscape issues drive timely resolutions and maintain process compliance The ideal candidate is a logical thinker effective communicator and proactive team player with a strong sense of ownership and service quality Key Responsibilities Manage and resolve customer issues related to SAP solution landscapes raised via Jira or ServiceNow Experience in IT Technical support in anyone of Cloud service provider like Azure AWS GCP Experience working as IT Application Support or Product Support Validate customer landscape configuration status transitions and lifecycle processes using internal tools Investigate discrepancies e g incorrect system statuses or missing dates identify root causes and implement corrective actions Coordinate with internal and customer-facing teams CFUs to ensure clarity on issues and actions needed Ensure key operational data e g Fulfilment Dates landscape statuses is accurately maintained and compliant with internal policies Drive collaboration across teams to expedite resolution of critical issues maintaining professionalism and accountability Document solutions create or update knowledge base articles and process wikis for team learning and process consistency Suggest process improvements and automation opportunities for better efficiency and quality of service Create and analyze reports using Microsoft Excel and PowerPoint to track performance metrics identify trends and support data-driven decision-making Required Skills Qualifications 5 to 7 years of experience in IT Technical support customer operations or enterprise system support Strong logical thinking and analytical skills for issue troubleshooting Excellent communication and stakeholder management skills across technical and non-technical teams Proficiency in Excel VLOOKUP formulas pivot tables Power BI or Tableau knowledge is a plus Familiarity with ticket management tools like Jira or ServiceNow Ability to prioritize tasks and manage work in a fast-paced high-volume environment Ownership mindset with a proactive approach to problem-solving and process improvement Willingness to learn complex systems and contribute to operational excellence through documentation and collaboration Preferred Qualifications Exposure to ITSM frameworks e g ITIL and understanding of SLA KPI-based operations Experience supporting enterprise software solutions ideally in a B2B context Understanding of SAP systems or solution landscapes is a plus but not mandatory What We Offer A collaborative environment supporting global enterprise customers Opportunities for professional growth in ITSM and operational support Hands-on exposure to SAP ecosystem landscape management A team culture focused on ownership learning and continuous improvement ITT2 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 438015 Work Area Consulting and Professional Services Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid