▷ Apply in 3 Minutes: Application Consultant

1 day ago


Bangalore Karnataka, India Verint Full time

The Application Consultant is responsible for providing professional creative energetic and thorough experience for internal and external customers of Verint The role is responsible for consulting customers both in person and virtually and delivery of training for multiple Verint solutions Responsibilities Principal Duties and Essential Responsibilities Maintain fluency with Verint Applications Maintain and grow subject matter expertise on Verint products such as Workforce Management and or Quality Management including best practices and general insights for that industry Conduct design sessions and consulting events on Verint Applications in accordance with the Verint Implementation Methodology Provide best practice optimization and assessment consulting Work together with others within Verint as part of the deployment process but also to help troubleshooting as subject matter experts Schedule and organize events related to the Application consultancy Introduce configure and train assigned customers to Verint Applications and onboard them so that their engagement is robust and primed for ongoing satisfaction retention and renewal Configure review and test configuration and usage of Verint Applications Create review and update documentation Provide regular updates to customers with progress Collaborate with appropriate team members as part of the deployment process but also to help troubleshooting as subject matter experts Provide thorough and complete documentation of the consultancy events and results Perform administrative tasks such as but not limited to timely and full completion of timesheets expenses travel ISO MBOs etc in accordance with the team and Verint guidelines Deliver Instructor Led Training to our customers for Verint solutions Other responsibilities as assigned by management Qualifications Educational Qualifications An undergraduate degree in computer science engineering or a similar discipline Experience with Verint applications Good understanding of contact center telephony environments Consulting experiencing with customers Proven ability to gain consensus of others proven leadership skills About Us At Verint we believe customer engagement is the core of every global brand Our mission is to help organizations discover opportunities previously only scarcely imagined by connecting work data and experiences enterprise wide We hire innovators with the passion creativity and drive to answer constantly shifting market challenges and deliver impactful results for our customers Our commitment to attracting and retaining a talented diverse and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities Learn more at www verint com



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