Product Manager- Cross Sell- Mumbai

2 weeks ago

Mumbai Maharashtra, India Acura solutions Full time

Job Requirements Role Job Title Product Manager-Cross Sell Function Department Cross Sell Job Purpose The role entails scaling up the Cross Sell business by implementing strategies to expand the existing products channels segments and customer base by delivering banking needs to the customers in the most cost efficient and technology effective manner It includes building up teams systems process and culture amenable to the scale and consistency of delivery Role will closely collaborate with Retail team - Product Head Operations Sales IT Credit BIU for same This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs We are looking for a strategic data-driven and user-obsessed Product Manager for Conversational AI to lead the development and scaling of next-generation AI-driven conversational products You will shape the vision define the roadmap and partner with cross-functional teams to deliver intelligent human-like conversational experiences across voice and chat interfaces Roles Responsibilities Product Strategy Vision Define the roadmap and develop conversational AI products aligned with business goals and customer experience strategies Customer Insights Understand user journeys pain points and conversational contexts through research analytics and feedback loops Conversational Design Partner with UX writers and linguists to ensure natural empathetic and effective dialogue flows Execution Delivery Campaign execution to generate leads across assets and liability products Analytics Optimization Measure success through KPIs such as response accuracy engagement and customer satisfaction Stakeholder Management Collaborate with product marketing sales and operations teams to drive adoption and continuous improvement Call Centre Collaborate with the Call Centre team for optimizing the dialler strategy to maximize the outbound and inbound conversions Innovation Stay ahead of the curve in emerging AI trends LLMs speech synthesis multimodal AI and translate them into real-world product capabilities Education Qualification Graduation Bachelor s degree in Engineering Computer Science or a related field Post-graduation MBA PGDM Experience 4-8 years in product management with at least 2 years in Conversational AI NLP or related AI products Proven track record of launching Voice or chatbot-based products at scale Strong understanding of LLMs NLP frameworks and conversational UX design principles

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