Urgent Search: Application Support

7 days ago


Mumbai, India Paramatrix Technologies Full time

Job Description Key Responsibilities: - Troubleshooting: Identify and resolve software application issues reported by users or detected through monitoring systems. - User Support: Assist end-users with technical queries, guide them on using applications, and troubleshoot user-reported problems. - Incident Management: Manage and document incidents, prioritize issues, and escalate when necessary to ensure timely resolution. - Software Maintenance: Apply patches, updates, and configuration changes to maintain application stability. - Root Cause Analysis: Investigate recurring or critical issues and implement preventive measures. - Documentation: Maintain accurate records of known issues, troubleshooting steps, and resolutions for knowledge sharing. - Collaboration: Work with developers, system administrators, and IT teams to resolve complex issues and provide feedback on software performance. - Training and Support Materials: Develop user guides, training materials, and conduct training sessions to educate users on software features. - Monitoring and Performance Optimization: Monitor application performance, identify bottlenecks, and suggest optimizations to improve stability and efficiency. Required Skills & Qualifications: - Strong troubleshooting and problem-solving skills. - Experience in application support, incident management, or IT support roles. - Good knowledge of software maintenance, updates, and patch management. - Ability to collaborate with multiple teams and communicate effectively. - Strong documentation and user training skills.


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