[Apply in 3 Minutes] Sr Associate Is Bus Sys Analyst

Career Category Information Systems Join Amgen s Mission of Serving Patients At Amgen if you feel like you re part of something bigger it s because you are Our shared mission to serve patients living with serious illnesses drives all that we do Since 1980 we ve helped pioneer the world of biotech in our fight against the world s toughest diseases With our focus on four therapeutic areas -Oncology Inflammation General Medicine and Rare Disease- we reach millions of patients each year As a member of the Amgen team you ll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives Our award-winning culture is collaborative innovative and science based If you have a passion for challenges and the opportunities that lay within them you ll thrive as part of the Amgen team Join us and transform the lives of patients while transforming your career Sr Associate IS Bus Sys Analyst - Change Management What you will do Amgen is seeking a Sr Associate IS Business Systems Analyst to support and help lead the Change and Release Management processes within the ServiceNow platform This junior-level process owner role is responsible for the documentation enhancement and day-to-day operational support of the change and release lifecycle ensuring compliance with standard processes while seeking opportunities to streamline and automate The ideal candidate will assist in managing the change and release process flow help develop supporting workflows and approvals track process metrics and collaborate with stakeholders to drive efficiency and continuous improvement This position offers an excellent opportunity for early-career professionals interested in IT Service Management to develop their skills while making an impact on service reliability and governance Roles Responsibilities Support the operational execution and enhancement of the Change and Release Management processes in alignment with ITIL standard methodologies Assist in the administration and configuration of the Change Management workflows within the ServiceNow platform including approvals risk assessments and calendar integrations Maintain change documentation including process diagrams SOPs and training guides Gather business requirements to propose system improvements automation opportunities and user experience enhancements Monitor and analyze change and release metrics e g change success rate implementation lead time emergency changes to support process optimization Collaborate with change requestors approvers and CAB Change Advisory Board participants to ensure process alignment and coordination Help schedule and manage standard and major releases coordinating across impacted teams Support audit and compliance activities by ensuring that change records are properly documented and traceable Solve issues with change records or workflows and work with platform teams to implement solutions Participate in governance forums and process improvement workshops offering insights based on operational experience What we expect of you We are all different yet we all use our unique contributions to serve patients The professional we seek is someone with these qualifications Basic Qualifications Master s degree Bachelor s degree and 5 to 9 years of relevant experience Must-Have Skills Change Management Process Understanding Foundational knowledge of ITIL-aligned change management including risk categorization CAB and implementation tracking ServiceNow Platform Familiarity Hands-on experience supporting or using ServiceNow s Change and Release Management modules Workflow Process Analysis Ability to map processes analyze inefficiencies and identify automation opportunities Metrics Reporting Awareness Understanding of common process metrics e g success rate failed changes and ability to interpret trends Good-to-Have Skills Release Coordination Exposure Basic familiarity with release cycles and coordinating across stakeholders during code or infrastructure deployments Compliance Documentation Understanding of regulatory or audit needs related to IT change control documentation Collaboration Communication Ability to clearly communicate with technical teams service owners and business users Agile and DevOps Awareness Exposure to Agile methodologies or CI CD practices and how they influence change and release processes Professional Certifications ITIL v3 4 Foundation Certification preferred ServiceNow Fundamentals or Certified System Administrator preferred Scaled Agile Framework SAFe for Teams preferred Soft Skills Attention to Detail Careful and thorough in documenting and tracking process activities ensuring accuracy in data entry workflows and testing Initiative Curiosity Proactive and eager to learn take on new challenges and contribute ideas that support process simplification and continuous improvement Time Management Capable of managing and prioritizing tasks with minimal supervision while delivering work on time Team Collaboration Works effectively within collaborative multi-functional teams values input from others and contributes to shared goals Communication Able to clearly communicate with team members and stakeholders both verbally and in writing including sharing process updates and changes in a supportive way Analytical Thinking Problem-Solving Able to interpret data trends investigate root causes and recommend meaningful process enhancements Accountability Takes ownership of assigned responsibilities and follows through to completion proactively seeking support when needed Adaptability Flexibility Comfortable in dynamic environments where priorities may shift able to quickly adapt to changes in processes tools or direction What you can expect of us As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being From our competitive benefits to our collaborative culture we ll support your journey every step of the way In addition to the base salary Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards Apply now and make a lasting impact with the Amgen team careers amgen com As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients Together we compete in the fight against serious disease Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation