Account Manager

2 weeks ago

Coimbatore, India SmartKatch.ai Full time

SmartKatch is a growing enterprise B2B SaaS platform powered by advanced AI Analytics that provides continuous, comprehensive and catalytic financial risk intelligence. We are looking for a hands-on Account Manager to own post-sale success, drive adoption and retention, and grow customer lifetime value by expanding platform use across the customers’ business. You will: - Drive growth of ARR through upsell and cross-sell of additional modules and use cases. - Own the customer lifecycle: onboarding, adoption plans, QBRs, roadmaps, and renewals. - Protect and improve NPS by monitoring health signals, leading remediation for detractors, and delivering exceptional CX. - Discover unstated needs in coordination with Delivery team by running structured discovery sessions and turning operational pain into product-led solutions. - Partner cross-functionally with Sales and Delivery to close expansions and influence roadmap. - Maintain commercial discipline: accurate documentation, pipeline forecasting, and regular leadership reporting. You are: - An engineering or finance professional with an MBA and 6 years in enterprise account management, customer success, or enterprise sales at a B2B SaaS company. Engineering or finance professionals with 10+ years’ experience may also apply. - Exposure to senior level interactions is a must, especially finance, procurement and operations. - Proven track record in land-and-expand motions and improving NPS or retention. - Strong consultative discovery, stakeholder management, and executive communication skills. - Familiar with ERP systems (SAP/Oracle/ Dynamics) or finance-related analytics preferred. - Data-driven, organized, and comfortable in a fast-growing environment. Location: Bengaluru On-site with customer travel as needed. Please send your CV and a 1-paragraph example of a customer growth project you have led.

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