Senior Director, Solutions

Job Description

Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

Senior Director, Solutions will lead the development and execution of transformative sales strategies that drive substantial growth. In this high-impact role, you will craft compelling go-to-market approaches that highlight our advanced digital service offerings and strengthen our core value proposition.

Leveraging your deep industry expertise in BPO and digital services, you will enable sales success through strategic consulting, solution design, and cross-functional collaboration. This role will be instrumental in equipping sales teams with the insights and tools needed to win in a competitive landscape.

The Responsibilities & Duties

- Lead the development of comprehensive vertical and horizontal go-to-market strategies and materials that powerfully articulate our value proposition and competitive differentiation.
- Collaborate directly with Vertical and Horizontal Business Unit leaders to ensure strategic alignment of sales initiatives with overarching business objectives and revenue targets.
- Provide strategic guidance and insights to shape sales approaches and drive market penetration.
- Direct the design of innovative and customized solutions for strategic pursuits, leveraging sophisticated market intelligence derived from in-depth research (including mystery shopping, macro/micro analysis, annual reports, and emerging industry trends).
- Conceptualize and oversee the creation of compelling, executive-level storyboards and presentations (leveraging PowerPoint or MSWord) that effectively communicate our strategic vision and proposed solutions.
- Lead the development and implementation of scalable frameworks, pricing models, advanced tools, and strategic resources to empower the sales organization and enhance their effectiveness.
- Drive initiatives to optimize sales processes, improve knowledge sharing, and accelerate deal closure.
- Shape the development of strategic Points of View (PoVs) for proactive proposals and high-level client engagements, including the design and facilitation of strategic workshops (e.g., design thinking).
- Oversee the creation of impactful presentations and materials for executive-level client meetings, demonstrating deep understanding and strategic alignment.
- Lead design thinking sessions with key clients to uncover critical business needs and co-create innovative solutions.

The Qualifications

- Bachelor's degree or above preferred.
- Minimum 14 years of experience in Solutions managing Global markets
- Strong expertise in solution design, business transformation, and consulting across industries such as BPO, with a focus on services like Customer Experience (CX), AI, and digital services.
- Strong client engagement skills and proven expertise in delivering impactful presentations. Proficient in Power BI and Excel, with a solid grasp of the sales and solution lifecycle to drive strategic outcomes.
- Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed.
- Good analytical and research skills for creating Industry, competitor, and client insights.

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Diversity, Equity & Inclusion

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.