Guest Services Associate

5 hours ago

Gurugram, India So Tammy's Full time

Company Description So Tammy’s is a chef-led modern Mexican café known for its handcrafted tacos, burritos, nachos, and desserts. After building a loyal community at Galleria Market, Gurugram, we are now expanding to M3M IFC, Sector 66. Founded by Chef Tanmayi Arora and operator Prabhu Mundhra, So Tammy’s blends bold Mexican flavors with fresh ingredients, high-quality cooking, and a warm, welcoming dining experience. Our space is designed to feel cozy, vibrant, and full of personality — reflecting the passion and creativity behind every dish. Role Description We are hiring a Guest Services Associate for our new outlet at M3M IFC, Sector 66, Gurgaon. This is a full-time, on-site role. The Guest Services Associate will be the face of So Tammy’s — welcoming guests, guiding them through the menu, managing dine-in flow, handling reservations and queries, and ensuring every guest leaves with a smile. The ideal candidate is someone who genuinely enjoys interacting with people, stays calm under pressure, and takes pride in delivering thoughtful, attentive service. Key Responsibilities: - Warmly greet guests and assist them throughout their visit - Manage seating, reservations, and guest flow during busy hours - Communicate menu offerings confidently and make recommendations - Address customer queries, feedback, and concerns professionally - Coordinate smoothly with kitchen and service teams - Maintain cleanliness and presentation of the dining area - Uphold So Tammy’s hospitality standards and create memorable guest experiences Qualifications - Strong customer service and guest-handling skills - Excellent communication—listening, speaking, and interpersonal abilities - Friendly, confident, and proactive personality - Ability to multitask and remain organized in a fast-paced environment - Team-player with attention to detail and problem-solving skills - Prior experience in hospitality, cafés, or restaurants is preferred but not mandatory - Freshers with strong communication skills and the right attitude are welcome

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