Implementation Manager

About Onit We re redefining the future of legal operations through the power of AI Our cutting-edge platform streamlines enterprise legal management matter management spend management and contract lifecycle processes transforming manual workflows into intelligent automated solutions We re a team of innovators using AI at the core to help legal departments become faster smarter and more strategic As we continue to grow and expand the capabilities of our new AI-centric platform we re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech If you re energized by meaningful work love solving complex problems and want to help modernize how legal teams operate we d love to meet you Position Summary We are seeking a dedicated and motivated individual for the role of Implementation Manager The ideal candidate will contribute to our team s success by applying their skills knowledge and enthusiasm in a collaborative environment Key Responsibilities Perform end-to-end software implementation projects from initial discovery to post-go-live support Manage project timelines deliverables and resources to ensure successful delivery Act as the point of contact for clients during the implementation process Support and collaborate with cross-functional teams including Sales Product Engineering and Support to align on project goals and requirements Maintain detailed project plans status reports and risk assessments Facilitate client onboarding including system configuration data migration and training Proactively identify and resolve project risks and issues Ensure alignment between client expectations and deliverables Support the transition from implementation to customer success account management teams Understand client needs and configure settings of our solutions that will materially benefit the client s legal operations Communicate effectively with other teams Collaborate with team members to achieve department and company goals Maintain high standards of professionalism and quality Support cross-functional initiatives as required Qualifications and Skills Relevant education and minimum 3 years of work experience in a related field Familiarity with CLM Contract Lifecycle Management systems or similar legal tech platforms Strong communication and stakeholder management skills with the ability to explain technical concepts to non-technical audiences Ability to work independently and in a team environment Fluency in English with excellent oral and written communication skills C1-2 Excellent analytical skills and logical thinking with attention to detail Ability to manage multiple tasks coordinate with international clients and adapt to evolving client requirements Analytical mindset and problem-solving abilities The ability to troubleshoot technical or process issues as they arise Experience working with automated workflow and process mapping tools Comfortable with Excel Jira Confluence AI and Project Management tools Advanced proficiency in MS Word with a strong grasp of document formatting techniques Benefits Perks That Support You Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond Health Coverage Employee and immediate family members Time Away Flexible paid time off and 10 company paid holidays annually Family Support Exceptional paid leave for birth parents non-birth parents and caregivers Onit also offers surrogacy and adoption reimbursement Income Protection 100 employer-paid life and disability insurance Additional Coverage Options Voluntary benefits including hospital indemnity critical illness accident and even pet insurance Tax-Advantaged Accounts Flexi NPS Community Engagement One paid volunteer day each year to give back to the community Our Commitment to Applicants We know that not everyone will check every box in a job description At Onit we value diversity inclusion and authenticity If you re excited about this role but your experience doesn t align perfectly with every qualification we encourage you to apply You may be exactly who we re looking for Onit Values Customer First - Customer success is our success We deliver value listen and act on customer needs Purposeful Innovation - Innovation fuels our growth We harness creativity to solve problems and lead with the intentions and expertise Win as One - Teamwork is how we win We are accountable act with integrity and communicate openly Intentional Growth - Our people are the difference We create an environment with compelling work impactful contributions and career growth