Travel Associate- Chennai

1 week ago

Chennai Tamil Nadu, India Diverse Lynx Full time

HIRING FOR TRAVEL ASSOCIATE- CHENNAI Job Summary We are seeking a detail-oriented and customer-focused Associate with Amadeus experience to join our travel operations team The ideal candidate will have hands-on expertise in using the Amadeus Global Distribution System GDS for reservations ticketing reissuance cancellations and itinerary management This role requires excellent communication skills accuracy in handling customer bookings and the ability to work in a fast-paced environment Key Responsibilities Use Amadeus GDS to book flights process cancellations reissues and modifications Handle PNR creation fare quoting ticket issuance and revalidation Manage and resolve customer queries via email chat or phone related to travel bookings Ensure accurate application of airline fare rules taxes and penalties Monitor queues and ensure timely action on bookings schedule changes or special requests Collaborate with internal teams or external suppliers e g airlines hotels to resolve booking issues Maintain high standards of service quality and customer satisfaction Keep up-to-date with airline policies travel restrictions and GDS updates Required Qualifications Minimum 1-2 years of experience working with Amadeus GDS in a travel agency airline or corporate travel setting Strong knowledge of airline booking procedures fare construction and ticketing rules Excellent communication skills spoken and written Familiarity with international and domestic itineraries including multi-sector and group bookings Attention to detail and strong problem-solving skills Proficient in MS Office tools Word Excel Outlook

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