Technical Support Intern

2 days ago

Pune India Flynaut Full time

Job Description

About Flynaut LLC

Flynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With expertise in healthcare, finance, education, retail, and more, we craft tailored solutions that exceed expectations. We prioritize innovation and quality, building lasting relationships based on trust and transparency, and have successfully delivered hundreds of projects that drive tangible business outcomes.

Location: [Pune / Work From Office]

Employment Type: PPO Available

Stipend - Yes

Shift time - 6:30PM to 2:30AM (US Shift)

About The Role

Flynaut is looking for enthusiastic and customer-focused L1 Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills. This role involves troubleshooting, resolving IT issues, and ensuring a smooth end-user experience across our organization and knowledge of Office365 admin portals. We are also offering internship opportunities for aspiring IT professionals who want to gain hands-on experience in Microsoft 365 and desktop support.

Key Responsibilities

- Serve as the first point of contact for IT support via email, phone, or ticketing system.
- Provide basic troubleshooting for Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
- Support desktop environments: Windows OS, device setup, drivers, and peripheral support.
- Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup).
- Escalate complex issues to L2 engineers while documenting troubleshooting steps.
- Maintain accurate logs of issues and solutions in the ticketing system.
- Provide end-user guidance on IT policies, best practices, and security awareness.
- For interns: learn and support under the guidance of senior engineers while building real-world IT skills.

Required Skills & Qualifications

- Basic knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Familiarity with Windows 10/11, desktop/laptop hardware, and network fundamentals (TCP/IP, DNS, VPN).
- Strong communication and problem-solving skills.
- Ability to work in a team environment and provide excellent customer service.
- For interns: eagerness to learn, basic IT knowledge, and willingness to grow into a support role.

Preferred (Nice To Have)

- Experience with ticketing systems (e.g., ConnectWise, ServiceNow).
- Exposure to Intune or other MDM solutions.
- Knowledge of common troubleshooting tools (Event Viewer, Task Manager, etc.).

What We Offer

- Opportunity to gain hands-on experience with Microsoft 365 and desktop support in a real-world IT environment.
- Mentorship from experienced IT engineers.
- Career growth path from Intern L1 Engineer L2 Engineer.
- Collaborative work environment with continuous upskilling.

Open Roles

- L1 Microsoft 365 & Desktop Support Engineer (Full-Time)
- IT Support Interns (Entry-Level)

  • Technical Support Intern

    2 days ago

    Indore, India DSIFD Digital School Full time

    Job Description Company Description Welcome toDSIFD School, Indias trusted destination for industry-ready IT education. We are on a mission to bridge the skill gap by providing high-quality, practical, and future-focused training that helps students and working professionals launch and scale their careers in the worlds most in-demand technologies. Role...

  • Technical Support Intern

    2 days ago

    Mumbai, India Betterbizs Full time

    Job Description Job Title: Technical Support InternLocation: Mumbai (Nariman Point)Duration: 3 MonthsStipend: 10K Per Month About the Role We are looking for a Technical Support Intern to join our team and assist in resolving technical issues for clients and internal users. This role is ideal for someone who is eager to learn, has a problem-solving...

  • Technical Support Intern

    1 week ago

    Pune, Maharashtra, India Flynaut Full time

    Job DescriptionAbout Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT...

  • Technical Support Intern

    2 weeks ago

    Pune, Maharashtra, India Flynaut Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Location: [Pune / Work From Office]Employment Type: PPO AvailableStipend - YesShift time - 6:30PM to 2:30AM (US Shift)About the RoleFlynaut is looking for enthusiastic and customer-focused L1 Support Engineers to provide first-line technical support for Microsoft 365 services and desktop environments with good communication skills. This role involves...

  • Technical Support Intern

    2 weeks ago

    Pune, Maharashtra, India Flynaut Infotech Pvt. Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About Flynaut LLCFlynaut is a global leader in digital transformation, partnering with startups, SMEs, and large enterprises across various industries since 2004. Our team of passionate professionals transforms visionary ideas into groundbreaking realities by delivering cutting-edge mobile apps, robust web platforms, and comprehensive IT solutions. With...

  • Intern (Support)

    1 week ago

    India Credence Analytics Full time

    **Reports to**: Lead/ Manager Software Developer **Region**: India **Stipend**: Rs. 8000/- pm **Duration**: 3-6 months **Joining**: Immediate **Job purpose**: Intern (Software Support) role would be involved in technical support on our products. The role may require to indulge in activities to resolve technical issues by debugging and identify the...

  • Technical Support Specialist

    2 weeks ago

    India beBeeITSupport Full time

    Job Title: Technical Support Specialist We are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT support organization, you will be responsible for providing timely and effective technical assistance to internal customers. Key Responsibilities:

  • Technical Support Engineer_4.3LPA _ International Process

    2 weeks ago

    Pune, Maharashtra, India Hiresquad Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Only FOR Pune / Technical Support / International BPOTechnical Support Analyst || International BPO 'FOR PUNE ONLYCANDIDATES HAVING NOTICE PERIOD OF MORE THAN A WEEK PLS DO NOT APPLYLOOKING FOR IMMEDIATE JOINERFRESHER CAN ALSO APPLY (Must have Technical Knowledge )OR1 Yr of Technical Support ExpSalary Based on the Exp of CandidateWORK FROM OFCRotational...

  • Technical Support Specialist

    6 days ago

    India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Summary:We are seeking a highly skilled Technical Support Specialist to provide expert-level technical support for our clients using Atlassian Jira.The ideal candidate will have extensive experience in administering Atlassian tools, including JIRA and Confluence, and be able to effectively communicate technical concepts to diverse...

  • Technical Support Specialist

    1 week ago

    India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job SummaryWe are seeking a highly motivated Junior Technical Support Engineer to join our dynamic team.Key Responsibilities:Providing technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions.The ideal candidate will have excellent communication skills, be proactive in...