[15h Left] Customer Success Executive –

3 days ago

Bengaluru, India Qoruz Full time

Customer Success Executive – (MarTech) Experience: 1-2 years Budget - 6 LPA Fixed Location: HSR Layout, Bangalore About Qoruz, the Journey, and Life at Qoruz: https://bit.Ly/TheQoruzLife Job Description: - Customer Onboarding & Engagement – Lead the onboarding journey for new customers, ensuring a seamless transition and helping them derive maximum value from our MarTech platform. Conduct personalized product demos, training sessions, and share best practices for effective adoption. - Customer Relationship Management – Build and maintain strong, long-term relationships with customers. Understand their marketing goals, provide strategic recommendations, and identify opportunities for account growth through upselling and cross-selling. - Customer Support & Retention – Address customer queries with speed and empathy through email, chat, and calls. Proactively resolve issues, ensuring customer satisfaction and long-term retention. - Performance Tracking & Insights – Monitor customer usage, engagement, and success metrics. Maintain accurate documentation in the CRM and provide data-backed insights to improve customer outcomes. - Cross-Team Collaboration – Work closely with sales, product, and marketing teams to ensure customer feedback is communicated effectively. Collaborate on campaigns and initiatives that drive product adoption and customer success. Requirements: - 1 year of experience in Customer Success, Account Management, or Client Servicing roles (preferably in a SaaS or MarTech environment). - Strong understanding of marketing technology platforms or influencer marketing ecosystems. - Excellent communication and relationship-building skills. - Proactive, analytical, and customer-centric mindset. - Fluency in English (additional languages are a plus).

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