Senior Product Manager

Sprinklr is a leading enterprise software company for all customer-facing functions With advanced AI Sprinklr s unified customer experience management Unified-CXM platform helps companies deliver human experiences to every customer every time across any modern channel Headquartered in New York City with employees around the world Sprinklr works with more than 1 000 of the world s most valuable enterprises global brands like Microsoft P G Samsung and more than 50 of the Fortune 100 Product Strategy Vision Develop and communicate a compelling product vision and strategy for Sprinklr s CCaaS offerings aligned with the company s overall goals and market needs Market Analysis Conduct thorough market research and competitive analysisto identify trends opportunities and threats in the CCaaS landscape Roadmap Development Create and maintain a comprehensive productroadmap prioritizing features and enhancements based on market demand and strategic objectives Stakeholder Collaboration Collaborate closely with engineering sales marketing and customer success teams to ensure alignment on product development and go-to-market strategies Customer Engagement Engage with customersto gather feedback understand their needs and ensure our products deliver exceptional value and user experiences Innovation Improvement Drive continuous product innovation and improvement to maintain a competitive edge and address evolving customer requirements Team Leadership Lead mentor and inspire a team of product managers fostering a culture of collaboration excellence and professional growth Performance Metrics Define and track key performance indicators KPIs to measure product success and inform strategic decision-making Budget Management Manage the product budget effectively ensuring efficient allocation of resources and achievement of financial targets What Makes You Qualified Education Bachelor s degree in business Engineering Computer Science or a related field MBA or advanced degree preferred Experience Minimum of 8 years of experience in product management OR management consulting focusing on Tech industry and strategy with at least 5 yearsin a leadership role within the CCaaS or related industry Leadership Skills Proven track record of leading and developing high-performing product teams Strategic Thinking Ability to think strategically and translate market insightsinto actionable product strategies Communication Skills Excellent verbal andwritten communication skills with the ability to effectively present to executive leadership and external stakeholders Customer-Centric Passion for understanding and solving customer problems with a focus on delivering exceptional user experiences Analytical Skills Strong analytical and problem-solving skills with a data-driven approach to decision-making o Agile Methodology Experience with Agile Scrum development methodologies o Collaboration Ability to work effectively in a cross-functional team environment and manage multiple stakeholders Why You ll Love Sprinklr We re committed to creating a culture where you feel like you belong are happier today than you were yesterday and your contributions matter At Sprinklr we passionately genuinely care For full-time employees we provide a range of comprehensive health plans leading well-being programs and financial protection for you and your family through a range of global and localized plans throughout the world For more information on Sprinklr Benefits around the world head to to browse our country-specific benefits guides We focus on our mission We founded Sprinklr with one mission to enable every organization on the planet to make their customers happier Our vision is to be the world s most loved enterprise software company ever We believe in our product Sprinklr was built from the ground up to enable a brand s digital transformation Its platform provides every customer-facing team with the ability to reach engage and listen to customers around the world At Sprinklr we have many of the world s largest brands as our clients and our employees have the opportunity to work closely alongside them We invest in our people At Sprinklr we believe every human has the potential to be amazing We empower each Sprinklrite in the journey toward achieving their personal and professional best For wellbeing this includes daily meditation breaks and virtual fitness We have continuous learning opportunities available with LinkedIn Learning and more EEO - Our philosophy Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender race ethnicity age and lifestyle preference among others We value and celebrate diversity and fervently believe every employee matters and should be respected and heard We believe we are stronger when we belong because collectively we re more innovative creative and successful Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status See also Sprinklr s EEO Policy and EEO is the Law Warning about Recruiting Scams Please be vigilant for recruiting scams impersonating Sprinklr Sprinklr will never ask you for money to pay for equipment or for unnecessary personal information during the interview process Sprinklr will also never pay in Bitcoin or send email communications from our executives Please the Federal Trade Commission s advice to avoid these types of scams If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr please do not engage and block their email or phone number immediately