Associate, People Services

Job Description

Ankura is a team of excellence founded on innovation and growth.

The People Office (HR) is part of our Ankura Business Services support function

The People Office is a strategic partner and facilitator for our business, offering essential support and services to our leaders and colleagues across all markets. Our goal is to unlock the potential of our workforce by fostering a unique culture, enriching employee experiences, and providing diverse learning and development opportunities.

Role Overview

We are hiring two People Services Associates (Talent Acquisition) to support our Americas and EMEA/APAC regions. You will be responsible for supporting the Talent Acquisition activities within the employee lifecycle including employee onboarding, background verification, data management, policy adherence, and coordination with internal and external stakeholders. You will work as part of the People Services team to deliver accurate, timely, and high-quality support to internal customers and employees.

This is a hybrid role located at our Gurgaon, India office and involves assisting stakeholdersincluding candidates, hiring managers, and talent acquisition teamsacross the Americas and EMEA/APAC regions.

Responsibilities

- Background Check Management: Lead efforts to expedite and address delays in background checks, ensuring timely and accurate completion by collaborating with relevant parties and devising strategies to tackle potential obstacles.
- Efficient Invoicing: Oversee supplier agreements, agency agreements, and NDAs to ensure invoicing processes are conducted promptly and efficiently, requiring a thorough understanding of contractual obligations and financial protocols, and maintaining the Preferred Supplier List.
- Executive Agreement Administration: Supervise the administration and compliance of Executive level agreements, ensuring all conditions are met and properly documented.
- Onboarding Program Enhancement: Contribute innovative ideas to improve our onboarding programs, focusing on the integration and retention of new employees.
- SharePoint Intranet Optimization: Lead initiatives to enhance our Intranet pages using SharePoint, including job description updates, resource documents and guides, ensuring clarity and accessibility for stakeholders.
- Requisition Governance: Ensure strict adherence to governance protocols related to requisitions in Workday, maintaining integrity and compliance across all processes.
- Interview Coordination: Organize and manage interviews, ensuring logistical efficiency for a seamless experience for candidates and interviewers.
- ATS Process Maintenance: Optimize and train recruitment ATS processes (Workday), including updating and maintaining documentation in SharePoint. Offer day-to-day issue resolution to end-users (candidates, hiring managers, interviewers).
- Dashboard and Metrics:
- Maintain SLA compliance for background screening e.g. complete, pending, flagged.
- Create and maintain the Recruiting dashboard showing Time to Offer, Time to Hire, Withdrawal, % offer acceptance, % offer declines, tracking reasons for (counter offer, relocation, no show), Source, Recruiter Performance (No, Hires per Recruiter, TAT per recruiter, interview to hire ratios), Frozen / Cancelled Reqs.
- Create customized reports for audits, leadership reviews, or special hiring drives.

Requirements

- Bachelor&aposs degree, 4/5+ years of relevant work experience
- Proven experience in a shared services environment, or a back-end HR process-oriented role supporting the Americas or EMEA / APAC regions, managing complex operations, and ensuring compliance.
- Expertise in conducting background verification, specifically tailored for the EMEA / APAC and U.S. regions.
- Previous experience of providing remote support to stakeholders in a professional services environment across the EMEA / APAC and the Americas regions.
- Skilled in utilizing SharePoint and other relevant technological tools, including proficiency in Workday, which is highly beneficial.
- Strong administrative and organizational skills with high attention to detail.
- Advanced proficiency in MS Office applications, including Outlook, Excel, Word, and PowerPoint.
- Effective communication and interpersonal skills, essential for fostering relationships across all levels of an organization.
- Excellent time management and multitasking skills.
- A proactive and self-driven mindset, with the capacity to work autonomously.
- Highly detail-oriented and organized, committed to producing high-quality work and achieving results.
- Capable of maintaining confidentiality and handling sensitive information with discretion.
- Based in Gurgaon and be flexible to support international hours, including the Americas.

Please provide a current CV detailing whether you are presently supporting stakeholders in the Americas or EMEA / APAC regions and outlining which Countries specifically.

Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email [Confidential Information] or call toll-free +1.312-583-2122. This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.

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