Front Office Manager

Job Title Front Office Manager Department Rooms Division Front Office Reports To Property Owner Location Ritumbhara Hotel Resort Position Summary At Ritumbhara Hotel Resort we believe every guest interaction is an opportunity to create a lasting impression The Front Office Manager is the face of our hospitality responsible for ensuring that every arrival stay and departure reflects the warmth elegance and service excellence that define the Ritumbhara experience This leadership role oversees the Reception Concierge Bell Desk and Guest Relations teams ensuring seamless coordination guest satisfaction and operational efficiency at all times Key ResponsibilitiesGuest Experience Service Excellence Lead all Front Office operations to deliver a world-class guest experience from check-in to check-out Anticipate and fulfill guest needs with empathy discretion and personalized attention Manage VIP and repeat guest experiences ensuring high satisfaction and brand loyalty Handle guest concerns promptly turning service challenges into memorable experiences Ensure all team members consistently uphold Ritumbhara s hospitality standards Team Leadership Development Supervise and inspire the Front Office team fostering a culture of courtesy accountability and service passion Conduct regular training sessions grooming programs and performance evaluations Empower staff to make guest-centric decisions while ensuring compliance with SOPs Lead by example with a positive approachable and professional demeanor Operational Financial Management Oversee room inventory management rate optimization and coordination with the Sales and Revenue teams Monitor departmental budgets expenses and payroll to ensure financial efficiency Prepare and review daily reports occupancy revenue ADR guest feedback and forecast metrics Maintain accurate guest billing reservation records and financial controls Technology Systems Ensure optimal use of the Property Management System PMS and guest service tools Maintain data integrity across guest profiles bookings and financial records Coordinate with IT and Finance teams to ensure seamless system performance Coordination Communication Collaborate with Housekeeping F B Security and Engineering to ensure smooth guest operations Represent the Front Office in management meetings and contribute to operational planning Communicate daily performance feedback and opportunities for improvement to leadership Qualifications Experience Bachelor s degree or diploma in Hotel Management or related discipline Minimum 2 years of experience in Front Office operations with at least 1 year in a managerial role at a 4 or 5-star property Proficiency in PMS software Opera IDS AsiaTech or similar and Microsoft Office Strong leadership interpersonal and conflict-resolution skills Fluent in English and Hindi additional languages are an asset Exceptional grooming and presentation aligned with Ritumbhara brand standards Core Competencies Guest-centric mindset with emotional intelligence Ability to manage high guest volumes while maintaining personalized service Financial and analytical acumen for operational decisions Team leadership with focus on motivation and development Strong coordination adaptability and attention to detail Compensation Benefits Competitive salary commensurate with experience Accommodation or housing allowance as applicable Meals on duty and uniform Training and career growth opportunities within Ritumbhara Hotel Resort About Ritumbhara Hotel Resort Nestled amidst serene surroundings Ritumbhara Hotel Resort is a sanctuary where luxury meets nature Known for its elegant design curated experiences and heartfelt service Ritumbhara is a destination for discerning travelers seeking tranquility sophistication and warmth Our team embodies the spirit of Indian hospitality thoughtful genuine and always guest-first Job Type Full-time Pay 20 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Commuter assistance Food provided Internet reimbursement Paid time off Education Bachelor s Preferred Work Location In person