IT Delivery General Manager

Job Description

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

What you'll do

This role is part of Automation team within _VOIS Organisation. The Digital Delivery Manager is accountable for delivery of Digital Automation serviced delivered _VOIS to Local Markets and manages the end to end delivery of portfolio through the entire life-cycle from requirements definition until hand over to operations. The role is responsible is also responsible of partner relationship with the market including shaping of digital strategy and objectives, definition together with solution team the roadmap to get there followed up by on-time, on-budget and on-quality implementation of innovation projects with a focus on process automation, robotics and artificial intelligence.

In addition, the Digital Delivery manager is key contributor in _VOIS Digital 2.0 owning 3 out of 7 capabilities - (1) Citizen Development - definition of objectives and long term vision, definition of delivery methodology and successful implementation, (2) RPA as a service - productionise _VOIS RPA farm for partner markets and (3) Automation for CARE - E2E ownership for Automation for COPS in key markets like DE, UK, ES and Cluster markets.

Key accountabilities and decision ownership

- Lead a multi-functional and globally project team in implementation complex innovation projects
- Drive digital agenda in markets as part of Digital 2.0- co-define automation strategy and roadmap, own E2E delivery through agile SAFE. Accountable to enable value realisation from IT side.
- Own and manage the project portfolio for automation & robotics implementation projects - including sourcing strategy, capacity management and service performance management.
- Define delivery approach and strategy for Digital 2.0 key initiatives for _VOIS (citizen development and RPA as a Service).
- Define and set up delivery methodologies and development capabilities for new products as part of Digital Agenda

Who you are

Core competencies, knowledge and experience [max 5]:

- Experience in setting up product vision & new capability setup across multiple locations.
- Ability to communicate with C level stakeholders in markets (CIOs, COPS directors) - manage SteerCos, ensuring a clear reporting
- Proven ability to lead complex IT projects in an international matrix environment.
- Expertise and experience in system integration covering all key aspects of IT (Application, Data, Test, Infrastructure, Deployment, Operations)
- Track record to transform and run a delivery organisation using Agile and SAFE methodologies.

Must have technical/professional qualifications:

- 7+ years experience in delivering big and challenging projects/programmes in an international environment.
- Expertise and experience in system integration covering all key aspects of IT (Application, Data, Test, Infrastructure, Deployment, Operations).
- SAFE and Agile

VOIS Equal Opportunity Employer Commitment

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion,Top 50 Best Workplaces for Women,Top 25 Best Workplaces in IT & IT-BPMand10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family, which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch