Executive - Facility Management Services

Executive - Facility Management Services Location Karjat About Us StayVista is India s largest villa hospitality brand and has redefined group getaways Our handpicked luxury villas are present in every famous holiday destination across the country We curate unique experiences paired with top-notch hospitality creating unforgettable stays Here you will be a part of our passionate team dedicated to crafting exceptional getaways and curating one-of-a-kind homes We are a close-knit tribe united by a shared love for travel and on a mission to become the most loved hospitality brand in India Why Work With Us At StayVista you re part of a community where your ideas and growth matter We re a fast-growing team that values continuous improvement With our skill upgrade programs you ll keep learning and evolving just like we do And hey when you re ready for a break our villa discounts make it easy to enjoy the luxury you help create Your Role As an Executive - Facility Management Services you will serve as the main point of contact for guests from arrival to departure ensuring a smooth check-in and check-out process You will greet guests warmly listen carefully to understand their preferences and needs and address any questions or requests promptly You are responsible for quickly resolving minor issues during their stay and coordinating with team members to provide a consistently high level of service Additionally you will maintain clear records of guest interactions and feedback to help improve our services all while striving to create a memorable and enjoyable experience for every guest About YouForge relationships with property owners contractors and building occupants executing proactive oversight maintenance and problem prevention Work with accounting revenue control leasing and tax departments and various other professionals in effectively resolving tenant issues disputes and contracts Understand and maintain building systems by contracting for repairs and service to competently prepare specifications and competitively bid on large maintenance projects and service agreements Manage annual budgets schedule expenses initiate corrective measures and prepare reports by collecting analyzing and summarizing data Provide timely and effective service and accessibility while complying with federal state and local regulations Perform regular site visits monitoring all on-going maintenance construction projects performed by external contractors including current required insurance certificates Manage daily property requirements and maintain long-range capital improvements planning through regular inspections of property for damage contractor effectiveness and areas of improvement Work cooperatively with vendors and contractors with tenant coordination to expedite the completion of work and prepare the team to respond in emergency and crisis situations Manage and plan property operating budgets controlling property income and expenses and complete required reports including weekly monthly quarterly leasing variance and capital reporting Attend board meetings and present routine reports including activity reports variance reports property inspections roof inspections and lighting reports Bonus Points - these are nonessential but a bonus if you have them Access to a personal two-wheeler or four-wheeler for added flexibility in service Key Metrics what you will drive and achieveGuest Registration Efficiency OTA Guest Feedback Score Upsell Conversion Rate 3-Star Rating Percentage Guest Walkout Rate Managing villa inventory Our Core Values Are you a CURATER Curious Here your curiosity fuels innovation User-Centric You ll anticipate the needs of all our stakeholders and exceed expectations Resourceful You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways Aspire Keep learning keep growing because we re all about continuous improvement Trust Trust is our foundation You ll work in a transparent reliable and fair environment Enjoy We believe in having fun while building something extraordinary StayVista Spirit Our Behavioral Competencies - How We Work TogetherBusiness Acumen You grasp the basics of our organization customers and services always thinking ahead in your work You re mindful of costs and benefits making smart decisions while learning from risks and mistakes Change Management You re open to change adjusting quickly to new information or challenges Always eager to learn you find creative ways to improve your work and seek feedback for growth Leadership You set clear goals guide your team with energy and take full responsibility for the work ensuring others respect your leadership through action Customer Centricity You understand both internal and external customer needs and take ownership in addressing any service issues You maintain clear communication and handle customer interactions with patience and respect Teamwork You collaborate well with others respecting diverse opinions and always contributing positively to the team You keep lines of communication open and share your thoughts without judgment Result Orientation You take responsibility for completing tasks and proactively tackle challenges to exceed expectations You re quick to spot issues and address them efficiently making decisive decisions with resourcefulness Planning and Organizing You handle multiple priorities well staying organized and focused You ensure your work is thorough accurate and aligned with set processes to meet goals effectively Communication You communicate your ideas clearly encourage dialogue and ensure timely responses to your team clients and manager You assert your views confidently and use multiple channels to share information effectively StayVista is proud to be an equal opportunity employer We do not discriminate in hiring or any employment decisions based on race colour religion caste creed nationality age sex including pregnancy childbirth or related medical conditions marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or any other characteristic protected under applicable laws