▷ (3 Days Left) Associate Consultant - It Service Desk Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models enhance competitiveness optimize costs foster exceptional stakeholder experiences and drive business transformation At YASH we re a cluster of the brightest stars working with cutting-edge technologies Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future We are looking forward to hire IT Service desk Professionals in the following areas Experience 3-5 Years Roles and Responsibilities Primary contact point for end users via phone Chat self-service tickets Triage Tickets to respective teams Regular update and follow up on tickets in the queue Follow up tickets till closure Ability to manage a variety of technically complicated tasks effectively Should be willing to work in 24 7 environment Experience in Remote support and troubleshooting skills Understanding of Basics Hardware accessories devices and peripherals Desirable Skills Hardware Support o Desktops Laptops Printers Mobile Phones iPads Software Support Smart Hands and feet support of Network and Server devices Non-Technical Support Creating daily report etc Team management experience Engineer may support other remote locations Required Technical Functional Competencies Primary Skills 3-4 years of experience in ITSD Desktop support at customer site Provide hands and feet support to servers network backup devices etc Maintain an accurate inventory of the data center assets Receive and ship devices Rackin appliances switches routers firewalls servers or other equipment Maintain and request supplies when needed Assist Network Unix Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices wires and validating them Knowledge and experience on windows 7 8 10 OS and iMAC Notebook pro Apple products Manage Desktop Devices hardware software and connectivity incidents through to resolution Manage hard and soft break fix services for laptops and desktops Provide standard and approved hardware and software operating systems and standard office applications support and maintenance on Desktop Field Users Devices for their entire lifecycle including the remote management of Desktop Devices using appropriate tools Support Manage Optimize and Maintain the configuration and installation of the Desktop to include but not limited to patch updates hardware replacements with spares provided by vendor Experience with Service management tool - Remedy Should have expertise on EUC tools remote support tools MS office and outlook Preferable to have a good understanding of Lync VPN and mobile device support Ensure that each Desktop Device is installed with the appropriate Desktop image Manage Desktop Devices hardware and software incidents through to resolution Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements Provide VIP support for Desk side issues if required need to travel on ad-hoc basis Should be aware of ITIL process of Incident Change Problem Service Request and related activities like spare and buffer stock management Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance Effective communication with internal and external customers Coordinate with vendors OEM spares and parts necessary for inventory Should have information about spare inventory like Fiber cables connectors etc Should be aware of inventory movement process commissioning and Decommissioning and if any update is required in asset management system Should have information on free ports availability Should have information about Inlet outlet power supply Dual supply information Should have access to Blade Chassis and on Physical Server integrated console for configuration Timing and process for access to DC Un-racking packing and shipping equipment to another location Power cycling a router server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them Good to have - knowledge in AD and smart hands and feet support Good to have - Knowledge in Networking and smart hands and feet support Good to have - knowledge and experience of supporting MAC devices and tablets HVAC Heating Ventilation Air Conditioning Power backup power generator Uninterrupted power supply UPS Additional Comments Education Skill and Experience Requirements A Bachelor s Master s Degree in Computer Engineering Information Technology Good Communication Good Listening Skills Good to have ITIL Foundation Certified Hands-on experience in responding tracking and following up to telephone emails and end user requests for support Good phone etiquette and the ability to diffuse agitated situations Monitoring Tracking reviewing the progress of an incident and keeping the customer informed Required Behavioral Competencies Accountability Takes ownership for and ensures accuracy of own work meets deadlines and asks questions about possible gaps to ensure clarity of ownership Agility Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization Collaboration Participates in team activities and reaches out to others in team to achieve common goals Customer Focus Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time Communication Effectively communicates in written and oral form well-organized thoughts to others Speaks openly and honestly with all employees Drives Results Demonstrates a can do attitude and is willing to stretch self to achieve and exceed defined goals targets Certifications Service Desk MD-101 6 months post hiring ITIL V4 Foundation At YASH you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning unlearning and relearning at a rapid pace and scale Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements Free spirit and emotional positivity Agile self-determination trust transparency and open collaboration All Support needed for the realization of business goals Stable employment with a great atmosphere and ethical corporate culture