Agm - Agm-hni / Vip Management

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role HNI-VIP Management Job Level Designation M2 Function Department Customer Service Location Hyderabad Job Purpose The premium base comprises of high ARPU socially influential and high tenure customers HNI are high net worth Individuals who are socially prominent Brand influencers CXO level Top executives Sports Media Personalities Politicians It is therefore very important to give an exceptional service experience to this set of customers These customers are socially prominent and drive perception on the multiple Social Media Platform A Premium Vodafone Idea customer will enjoy a Relationship Manager s RM s support during his tenure with us During this period the allocated Relationship Manager RM will be responsible to cater to all account related activities 24 7 Key Result Areas Accountabilities Management of the premium post-paid Base of circle of Avg ARPU above 2 5K delivering churn less than 0 5 End to end base management from customer query handling resolution collection dispute resolution Ensuring Exceptional Customer service for the premium base Ensuring complete Collection for the base Proactive engagement for Extracting revenue via cross Sell Enhancing IR penetration via Pack Sale Create More family via new connection sale Engagement with Top CXO level customer to improve account relationship and create opportunity for more business Ensure 24 7 availability for the assigned base Mandatory Customer field visit Manage Relationship via Engagement activities on regular basis Quarterly basis upgrade downgrade management Core Competencies Knowledge Experience Understanding or work experience of customer life cycle Regulatory norms compliance Inter Personal problem solving skills Analytical Skills Exposure understand on business IT system provisioning platforms MS office package Must have technical professional qualifications Graduate PG in any field Communication skills MS Office Presentation Skills Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership