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Job Description

Build India's first great hardware brand

Native is the hardware division of Urban Company. Urban Company is the world's largest

home services platform, serving India, UAE, and Singapore. We deliver an unparalleled

range of services including beauty services & treatments, appliance repairs, massages,

home repairs, and cleaning.

At Native, we design and build high-performance products for Indian homes. From

scratch, and in-house by sweating the details in-and-out.

In just over a year, we've redefined the RO purifiers:

- Filters that last 2 years (a first in India)
- Zero service calls for 24 months
- Unmatched design, fit, and finish

We also re-invented what a truly smart door lock should be like:

- Camera that lets you see who's at the door before you open (from anywhere)
- Truly remote unlock that works from anywhere
- Exceptional, trend-setting design

At Urban Company and Native, we understand how to build services and products that

people love and feel magical Native is not just another hardware company. Native is your

opportunity to build a new kind of brand for India that's obsessed with customer delight.

What you'll do

You'll be the execution backbone of the New Product Development (NPD) team. Your role

is to ensure smooth coordination between design, manufacturing, testing, and support

teams, while keeping projects moving on the ground.

Key Responsibilities:

- Work closely with the NPD team to translate plans into actionable steps and ensure
- timely execution.
- Engage with vendors, labs, manufacturing partners, and internal teams to align
- timelines, resolve bottlenecks, and track deliverables.
- Maintain schedules, follow up on task owners, and report progress on prototypes,
- trials, and product improvements.
- Be present during lab tests, vendor visits, and production runs to ensure smooth
- execution and quick resolution of issues.
- Facilitate discussions across cross-functional teams (design, customer
- experience, production, supply chain) and document decisions, next steps, and
- action items.
- Escalate issues, support RCAs, and coordinate with the right experts to drive
- closure.
- Assist in preparing SOPs, checklists, and project reports for smooth knowledge
- transfer and process adherence.

We are looking for:

We don't care much for years of experience but we care that you are obsessed with doing

some of the best work of your career.

- Bachelor's or Master's degree from IIT, BITS, NIT and other top engineering colleges
- 02 years of experience in operations, supply chain, or product companies (consumer appliances, EVs, wearables, energy, etc.).
- Fresh graduates with strong organizational and communication skills are welcome.
- Strong ability to manage multiple stakeholders and keep projects on track.
- Good technical curiosity and ability to understand basics of mechanical/electronic components.
- Excellent written and verbal communication skills for multi-stakeholder discussions.
- Highly organized, detail-oriented, and proactive in follow-ups.

Nice-to-Haves:

- Strong college-level Positions of Responsibility (PORs) such as Gymkhana roles,
- Fest/Core Team Heads, or equivalent leadership experiences that demonstrate ability to engage multiple stakeholders and drive execution.
- Exposure to manufacturing/vendor management or product testing environments

But most importantly, you're the kind who:

- Gets curious when things don't move as planned and digs in to find out why
- Don't wait for instructions you take ownership and drive progress.
- Thinks coordinating people, processes, and timelines is just as exciting as the product itself.
- Would have figured out how to get the right vendor, align the lab test, and close the loop yourself, if given the chance.

Why join us

Urban Company is a house-hold name when it comes to exceptional quality of services at

home. Native products, since we launched in September 2023, are already the top-selling

water purifiers on major e-commerce platforms. We take pride in building services and

products that are exceptional in quality.

You'll be part of a team who care deeply about building great products and services. As a

part of being in the culture of building with creativity, collaboration, problem-solving with

customer-first approach, you'll do some of the best work of your career

If you ever wondered what it was like to work at the top 3 hardware companies in the

world when they were just fifty people, imagine building products for India that sparked a

movement. That's the kind of opportunity we're offering you at Native by Urban Company.