Senior Manager

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Description:

McDonald's has an exciting opportunity for a Senior Manager, Learning Systems (LMS Lead) role based to join our India office. You will be responsible for the overall management, strategy, and evolution of the learning systems and its corresponding vendors. You will ensure that the platform delivers against organizational technology requirements and aligns with the broader strategy to support learning and development goals. This role involves managing vendor relationships, overseeing system configuration, and leveraging workforce metrics to drive continuous improvement.

The candidate is expected to reside within India.

Responsibilities:

In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:

Learning Systems Management & Evolution:

- Oversee the ongoing management and evolution of the learning systems, ensuring the platform meets organizational needs and adapts to changing requirements
- Manage a team responsible for understanding and interpreting learning systems technical requirements and partner with AMS for configuration and support
- Ensure seamless integration between the learning systems and other related systems or tools to provide a unified learning experience

Vendor & Stakeholder Management:

- Assess and synthesize feedback from GP Leads on their respective vendors, guiding overall vendor management, including selection, rationalization, and consolidation
- Oversee vendor financial management, relationship management, and service performance to ensure costs are right-sized based on benchmarks, work volumes, and business needs
- Manage learning systems vendors and facilitate discussions on technical requirements, ensuring that vendor solutions align with organizational goals

Technology Insights & Continuous Improvement:

- Leverage technology, workplace, and workforce metrics to gain insights and drive continuous improvement in learning systems technology and functionality
- Evaluate user feedback and analytics to identify areas for system enhancement and increase engagement with the platform

Qualifications:

Basic Qualifications:

- A degree in HR or Technology related field preferred
- Experience working in HR Systems, TA Systems, and SAP SuccessFactors
- Experience leading multifunctional teams

English Proficiency (written and verbal IRL Level 4)

- Extensive experience collaborating with and leading global teams across various regions
- Expert in driving cross-functional initiatives, ensuring organizational objectives are met seamlessly
- Demonstrated ability to operate as a people manager, leading diverse, complex teams, fostering a culture of innovation and collaboration across global markets

Preferred Qualifications:

- Proficiency in HCM software and tools (e.g., HRIS, LMS).
- Excellent analytical, problem-solving, and data analysis skills.
- Knowledge of HR compliance and data privacy regulations.
- Significant human resources and talent acquisition experience
- Strong business acumen
- Familiar with SAP Success Factors, Workday, Oracle HR or equivalent
- Exceptional communication (verbal and written) and interpersonal skills
- Positive attitude and a willingness to learn; self-starter
- Strong ability to influence others; able to build and drive a strong business case for people as a growth driver
- Experienced in collaborating with cross-functional partners in a matrixed environment
- Continuous improvement and growth mindset

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