SAP ADM Manager

4 weeks ago

Bengaluru, Karnataka, India Talentgigs Full time
Job Description

SAP ADM Manager

Experience: 10 years

Location: BNG.

JD:

Key Responsibilities:

- Lead and manage SAP Application ticket Resolution for all SAP Modules, SuccessFactors and Ariba. Expected to understand SAP Modules atleast
- Ensure high availability, reliability, and performance of SAP systems through proactive monitoring and issue resolution.
- Manage a team of internal staff and/or vendor resources, ensuring adherence to SLAs and KPIs.
- Act as the point of contact for SAP incidents, enhancements, and minor projects.
- Prioritize and allocate resources effectively for both corrective and preventive maintenance tasks.
- Collaborate with business teams to understand requirements and ensure timely delivery of solutions.
- Ensure compliance with internal policies and audit requirements.
- Identify improvement areas and drive automation and optimization initiatives.
- Manage service delivery partners and third-party vendors, including governance, performance, and escalations.
- Maintain documentation of changes, enhancements, and support procedures.

Requirements:

Education & Experience:

- Bachelors or Masters degree in Computer Science, Information Technology, or a related field.
- 10+ years of overall SAP experience, with at least 3 years in a managerial or lead role within SAP ADM.
- Strong knowledge of SAP ECC or S/4HANA Modules.

Technical & Functional Skills:

- Deep understanding of SAP functional modules and integration points.
- Experience managing incident, problem, and change management processes (preferably using ITIL framework).
- Hands-on knowledge of SAP Solution Manager, CHARM, and monitoring tools is a plus.
- Familiarity with agile and waterfall methodologies.

Soft Skills:

- Strong leadership, communication, and stakeholder management skills.
- Ability to work under pressure and prioritize multiple tasks.
- Excellent problem-solving and decision-making abilities.

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