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Senior SAP ADM Manager

1 month ago

Bengaluru, Karnataka, India MindBrain Full time

Position: SAP ADM Manager (Operational Role)

Experience: 10+ Years

Location: Whitefield, Bangalore (Hybrid – 2 days/week in office)

Job Description:

We are looking for an experienced SAP ADM Manager with a strong background in SAP application support and ticket resolution. This is not a technical/development role, but an operational one, ideal for someone who has managed SAP tickets, coordinated with technical teams, and ensured timely resolution of issues.

Key Responsibilities:
  • Manage and oversee SAP application support and ticketing operations.
  • Coordinate with business users and technical teams for effective issue resolution.
  • Track, prioritize, and monitor SAP tickets to ensure SLAs are met.
  • Provide status updates, escalate critical issues, and maintain communication with stakeholders.
  • Ensure quality and consistency in ticket handling and service delivery.
Requirements:
  • Minimum 10 years of overall experience, with significant exposure to SAP ticket resolution/ADM (Application Development & Maintenance).
  • Strong operational understanding of SAP systems.
  • Excellent communication and stakeholder management skills.
  • Ability to handle pressure and work in a collaborative environment.
  • Must be willing to work in a hybrid setup (2 days/week onsite at Whitefield, Bangalore).