Store Manager

5 days ago

Tirunelveli, India Dhamu Chettiar Nagai Maaligai Full time

``About the Role

Oversee the day-to-day operations of the branch and ensure smooth Functioning.

Responsibilities

- Opening the strong room by sharp 9.05 A.M.
- Manage inventory, stock levels, download the stock report and ensure proper display of jewelry.
- Update the staff attendance report in the DC Core whatsapp team.
- Reserve the minimum cash and ensure the excess cash to be deposited to the respective branch current account.

Customer Service

- Maintain high standards of customer service and satisfaction.
- Handle customer bargaining queries, complaints, and resolve issues promptly.
- Train and motivate staff to deliver excellent customer service.

Sales and Marketing

- Drive Sales and Marketing initiatives to achieve targets and maximise revenue.
- Plan and execute promotional activities and events, Mela to drive sales.
- Propose innovative ideas to increase market share.
- Maintain Outstanding store condition and visual merchandising standards.
- Build and maintain strong relationships with existing customers through regular communication, feedback collection and personalised interactions.
- Gather and analyse customer feedback to identify areas for improvement and opportunities to enhance the customer delighted experience.
- Plan and execute retention campaigns aimed at reducing churn, increasing customer satisfaction, and maximising customer lifetime value.
- Prepare a marketing calendar for the month and type of activity based on the branch catchment area.
- Utilise market research and data analysis to identify potential customer segments and opportunities for increasing branch revenue growth.
- Generate leads through targeted campaigns, outreach efforts, and networking activities to increase New Customer Acquisition.
- Oversee the branch's social media presence across platforms such as Google Reviews, Facebook, and Instagram to increase the branch and brand visibility.

Team Management

- Lead and manage a team of sales associates, administrative staff, and support personnel.
- Provide guidance, training, and motivation to ensure high performance and productivity levels.
- Recruit, train and supervise branch staff.
- Review sales executive performance providing specific feedback on their performance.
- Highlight notable achievements and contributions on the previous day made by each sales executive.
- Identify and commend each sales executive strengths and their positive attributes.
- Address the areas where sales executive can improve.
- Provide guidance and support to improve their area.

Financial Management

- Manage the branch budget effectively, controlling expenses while maximising profitability.
- Monitor branch expenses and budgets.
- Analyse financial reports and take corrective actions as needed.

Safety and Security

- Ensure compliance with all relevant regulations and company policies regarding safety, security, and legal requirements.
- Implement security measures to safeguard assets and prevent theft or loss.
- Maintain a safe and secure environment for staff and customers.
- Implement security measures to prevent theft and ensure the safety of assets.

Pay range and compensation package (CTC)

5 to 7 Lakhs Per Annum

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