Branch Manager

Job Description

JOB DESCRIPTION
Job Code: Job Title: Branch Manager Band: 4A
Reporting To: Office Head Grade - Senior Manager Department: Agency
JOB SUMMARY:
Responsible for
o Revenue targets of the unit
o Productivity of the unit
o Recruit, coach and develop Sales Managers and Agent Advisors
o Adherence to Customer service standards
KEY RESPONSIBILITIES:
Meet unit targets
. Achieve revenue targets
. Ensure implementation of GOLD system
. Supervise the activity plan of Sales
. Managers & Agents to ensure that these are fulfilled as per the desired standards
. Ensure that all Sales Managers and Agents under supervision perform as per the
company's rules and regulations
Track productivity measures as for the unit:
. AFYP
. Case rate
. Annual mode business
. Persistency
. Paid cases per agent
. YTD appointments
. SM appointments
. Pro active agent retention
. Annual FYC standards
Execute plans for growth of the agency
. Identify, interview and select new Sales Managers from natural market and by networking
. Ensure adherence to laid down sales and service standards for Sales Managers
. Conduct weekly performance review and planning (PRP) for Sales Managers
. Ensure retention of Sales Managers by formulating their development plans, meeting their training needs
and communicating with them on a regular basis
. Build leadership pipeline of future SMs & APs from the unit.
OTHER RESPONSIBILITIES:
HO co-ordination
Sales promotion activities
Assist in overall running of the G.O
MEASURES OF SUCCESS:
CGPA
AFYP
Case Rate
Recruitment
Retention
Persistency
GOLD Audit Rating
Active Retention
Number of promotions
MINIMUM EDUCATION:
Graduate preferably with an MBA
MINIMUM/SPECIFIC EXPERIENCE:
Graduate preferably with an MBA
If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and
development of people.
A graduate should have a minimum of 8-10 years of experience in the above domain.
Should have local market exposure and experience in process driven, quality sales organizations Graduate
preferably with an MBA

JOB DESCRIPTION
Job Code: Job Title: Branch Manager Band: 4A
Reporting To: Office Head Grade - Senior Manager Department: Agency
JOB SUMMARY:
Responsible for
o Revenue targets of the unit
o Productivity of the unit
o Recruit, coach and develop Sales Managers and Agent Advisors
o Adherence to Customer service standards
KEY RESPONSIBILITIES:
Meet unit targets
. Achieve revenue targets
. Ensure implementation of GOLD system
. Supervise the activity plan of Sales
. Managers & Agents to ensure that these are fulfilled as per the desired standards
. Ensure that all Sales Managers and Agents under supervision perform as per the
company's rules and regulations
Track productivity measures as for the unit:
. AFYP
. Case rate
. Annual mode business
. Persistency
. Paid cases per agent
. YTD appointments
. SM appointments
. Pro active agent retention
. Annual FYC standards
Execute plans for growth of the agency
. Identify, interview and select new Sales Managers from natural market and by networking
. Ensure adherence to laid down sales and service standards for Sales Managers
. Conduct weekly performance review and planning (PRP) for Sales Managers
. Ensure retention of Sales Managers by formulating their development plans, meeting their training needs
and communicating with them on a regular basis
. Build leadership pipeline of future SMs & APs from the unit.
OTHER RESPONSIBILITIES:
HO co-ordination
Sales promotion activities
Assist in overall running of the G.O
MEASURES OF SUCCESS:
CGPA
AFYP
Case Rate
Recruitment
Retention
Persistency
GOLD Audit Rating
Active Retention
Number of promotions
MINIMUM EDUCATION:
Graduate preferably with an MBA
MINIMUM/SPECIFIC EXPERIENCE:
Graduate preferably with an MBA
If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and
development of people.
A graduate should have a minimum of 8-10 years of experience in the above domain.
Should have local market exposure and experience in process driven, quality sales organizations Graduate
preferably with an MBA

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