MS OFFICE Consultant and Support Expert

2 weeks ago

Bengaluru, India Rohde Schwarz Full time

Job Description Your Tasks - Consult, provide, and perform final testing of recommended security, update, and general settings in the Rohde & Schwarz environment for Microsoft Office Apps and Office 2019 - Document changes for administrators and end users via FAQ pages and manuals - Accept and process tickets assigned to technical service - Coordinate with other interfaces (e.g., Outlook/Teams or Add-ins) as necessary during task completion - Support a custom-developed add-on called R&S Templates Manager - Consult customers on implementing new requirements and understanding customer needs in an international environment - Guide and share knowledge with younger colleagues - Participate in MS Office rollouts for new versions and features - Organize rollout waves with internal colleagues - Inform end users and coordinate with the internal service desk - Manage hyper care phase with fast troubleshooting - Maintain very good written and spoken communication skills Your Qualifications - In-depth knowledge of operation, maintenance, and troubleshooting of Microsoft Office Apps and Office 2019 - In-depth knowledge of security, update, and general settings for Office 2019 and Microsoft Office Apps - In-depth knowledge of operation, maintenance, and troubleshooting of plugins used in Microsoft Office Apps and Office 2019 - Strong skills in creating templates for Microsoft Word, Excel, and PowerPoint - Microsoft Certification is preferred - Minimum 45 years of experience with MS Office, with at least 2 years in MS Office consulting

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