Ms Teams Subject Matter Expert

4 days ago

Bengaluru Karnataka, India ABB Full time

**MS Teams Subject Matter Expert**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**Your responsibilities**:

- Executing IS activities within all IS process domains, especially within “build and run” to support global business needs
- Identifying, proposing and implementing Microsoft Teams service
- Supporting the installation, management, maintenance and optimization of IS solutions or services
- Providing support and guidance during the installation of new IS solutions or services or improvements to existing IS solutions or services
- Delivering IS solutions/services according to agreed-upon Service Level Agreements (SLAs), on time, within budget and at high quality - according to agreed-upon RACIS specifications
- Consulting with relevant stakeholders across the business to give advice, ensuring compliance with ABB IS Enterprise Architecture
- Providing leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice
- Full ownership of given tasks and Incident or Request fulfillment with minimum supervision

**Your background**:

- A bachelor’s degree in information technology
- More than 3 years of experience in IT service operation working as IS Specialist with Microsoft office365 service
- Sound knowledge of Microsoft Office365, Active Directory, Windows server and PowerShell
- Knowledge of IT service management (ITIL certification is a plus)
- Ability to work independently and manage multiple demands on time, in cross-functional, virtual and international teams
- A collaborative, solutions
- and customer-service-oriented approach and strong communication skills
- Fluency in spoken and written English

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