Telecaller

2 weeks ago

Bengaluru India FyerX - Your Trusted Marketing Partner Full time

Job Description Role: Telecaller Company: Onroadz Car Rentals Private Limited Location: HSR Layout, 27th Main Road, Bangalore Salary Package: - Fresher: 18,000 per month - Experienced: Up to 25,000 per month Overview We are looking for a skilled and customer-focused Telecaller/Customer Support Executive to join our growing team. You will handle customer inquiries, manage booking operations, and provide exceptional support to our self-drive car rental clients. This role is perfect for both freshers and experienced professionals seeking growth in a dynamic customer service environment. Key Responsibilities Inbound & Outbound Customer Communication - Handle inbound and outbound calls professionally to address customer queries and process bookings. - Explain self-drive car rental options, packages, and pricing to prospective customers. - Provide accurate information about vehicle availability, rental terms, and booking procedures. - Manage customer objections and convert inquiries into confirmed bookings. Operations & Coordination - Coordinate with the sales team and branch locations to ensure smooth operations and timely service delivery. - Maintain accurate and organized call logs, follow-up records, and customer interaction notes. - Ensure compliance with company communication standards and customer service protocols. Customer Service Excellence - Deliver polite, professional, and courteous service at all times. - Build positive customer relationships and maintain high satisfaction levels. - Handle high-volume customer interactions with patience and efficiency. Requirements Experience - Freshers and experienced candidates both welcome. - Experience in calling, customer support, tele-sales, or customer service is an added advantage. Language Proficiency (Any 3 Mandatory) - English (mandatory) - Hindi (mandatory) - Kannada (mandatory) - Tamil (preferred) - Telugu (preferred) Note: Candidates proficient in more languages will be given higher preference. Required Skills & Competencies - Strong verbal and written communication skills. - Basic computer knowledge and ability to work with CRM/calling software. - Ability to handle high-volume customer interactions efficiently. - Professional demeanor with a customer-first attitude. - Excellent listening skills and attention to detail. - Ability to work in a fast-paced environment and meet performance targets.

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