Retail Banking

4 weeks ago

Hyderabad Telangana Chennai Tamil Nadu, India 2COMS Full time

Job Opening Cards PaymentsLocation Hyderabad ChennaiExperience 6 years relevant including 2 years as an on-paper team lead Position Type Permanent Location Chennai Hyderabad Work Mode On-site Preferred Notice Period 0-30 days Responsibilities Leading the BPO team to achieve operational excellence in Retail Back Office and Cards Payment processes Overseeing daily operations to ensure timely and accurate processing of transactions and customer requests Providing guidance and support to team members to enhance their performance and professional growth Monitoring team performance metrics and implementing strategies to improve efficiency and quality Ensuring compliance with company policies industry regulations and best practices Collaborating with other departments to streamline processes and improve overall service delivery Identifying and resolving operational issues promptly to maintain high levels of customer satisfaction Developing and implementing training programs to keep the team updated on industry trends and new technologies Conducting regular performance reviews and providing constructive feedback to team members Preparing and presenting reports on team performance and operational metrics to senior management Fostering a positive and collaborative work environment to enhance team morale and productivity Utilizing data analytics to identify areas for improvement and drive process optimization Maintaining up-to-date knowledge of industry developments and incorporating best practices into operations RequirementsRequirements 5 to 8 years of experience in Retail Back Office and Cards Payment Strong leadership and team management skills Excellent communication and interpersonal skills Proficiency in data analysis and reporting Strong understanding of industry regulations and compliance requirements Ability to work independently and manage remote teams effectively Experience in implementing process improvements and automation is a plus Detail-oriented and able to handle multiple tasks simultaneously Proactive approach to problem-solving and decision-making Adaptability to changing business needs and priorities Customer-centric mindset and focus on delivering high-quality service Proficiency in using relevant software and tools for BPO operations Strong commitment to continuous learning and professional development

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