Retail Banking Domain Trainer

3 weeks ago

Chennai, India HCLTech Full time

Job Description: Retail Banking Domain Trainer

Position: Retail Banking Domain Trainer
Experience: 7+ years in International Retail Banking
Role Type: Client-Facing, Full-Time
Location: (Chennai )

Role Overview:
We are seeking an accomplished Retail Banking Domain Trainer with at least 7+years of progressive and hands-on experience in the international retail banking sector. This position is also client-facing and requires exceptional communication skills, a comprehensive understanding of all facets of retail banking, and demonstrated capability in delivering engaging, impactful training to diverse audiences.

Key Responsibilities:

  • Design, develop, and deliver high-impact training programs on international retail banking concepts, processes, regulations, and best practices.
  • Conduct needs assessments and tailor training materials to meet specific client and learner requirements across geographies.
  • Train client staff on retail banking productssuch as deposits, loans, cards, digital banking, customer onboarding, AML/KYC, and regulatory compliance.
  • Facilitate interactive workshops and learning sessions using blended learning methodologies (in-person, virtual, e-learning).
  • Act as a subject matter expert and advisor to the internal stakeholders on retail banking trends, emerging technologies, and customer service excellence.
  • Evaluate training effectiveness through assessments, feedback, and performance metrics; implement continuous improvements to content and delivery methods.
  • Partner with cross-functional teams and stakeholders to ensure alignment of training content with business objectives and compliance standards.
  • Support business development by representing the companys expertise in client meetings, demos, and industry events.

Key Requirements:

  • Minimum 7 years of hands-on experience in international retail banking, covering all key domains (products, operations, compliance, technology, and risk).
  • Strong client-facing background with proven ability to communicate complex concepts clearly to both technical and non-technical audiences.
  • In-depth knowledge of global retail banking regulations, customer lifecycle, digital banking trends, and operational processes.
  • Excellent written and verbal communication, presentation, and facilitation skills.
  • Experience developing curriculum, learning materials, and assessments for diverse audiences.
  • Ability to adapt training style based on audience (executives, frontline staff, operations, etc.).
  • Flexibility to travel or deliver virtual training sessions at different HCL office in India.
  • Bachelors degree in banking, finance, business, or a related field. Professional certifications (e.g., CBAP, CPRE, or relevant retail banking credentials) are a plus.

What We Offer:

  • Opportunity to work with top-tier clients in the evolving international retail banking industry.
  • Collaborative and innovative work environment.
  • Competitive compensation, performance bonuses, and professional development opportunities.

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