Technical Manager

Job Description

How will you make an impact

- 14+ years of experience in software engineering, with at least 5 years in a leadership role.
- Proficiency in Java, Spring Boot, Hibernate, and RESTful API development.
- Expertise in AWS services, cloud architecture, and infrastructure automation.
- Strong understanding of microservices, containerization (Docker, Kubernetes), and distributed systems.
- Experience with database management (SQL, NoSQL, PostgreSQL, MongoDB).
- Knowledge of DevOps tools (Jenkins, Terraform, Ansible, CI/CD pipelines).
- Excellent communication, team leadership, and strategic problem-solving skills
- E2E responsibility for owning product development roadmap and deliver as per release requirements
- Own technology stack of a product and drive nonfunctional engineering requirements to build world class, highly resilient SaaS platform
- Development & Testing (various technologies) of a SaaS platform
- Familiar with Agile and SAFe software development lifecycles (SDLC) / methodologies
- Coordinate with team members and leadership in India and global teams for project development and delivery

Have you got what it takes

- Manage the team members work plan: personal queues & case and tasks backlog.
- Own the relationship with the product managers, technical product owners and development across geographies.
- Effectively communicate product expectations to team members and stakeholders in a timely and clear fashion.
- Create and manage delivery of the product as per the business priorities.
- Proactively manage changes in the scope, identify potential crisis, and devise contingency plans.
- Be an expert with Agile methodologies and deliver these processes throughout the organization.
- Run all scrum ceremonies for the team, including Daily Standup, Sprint Planning, Sprint Demo, Sprint Retrospective, and Backlog Grooming.
- Remove impediments, escalate issues, and guide the team to resolution.
- Work with Product Owners and Product Mangers across geographies.
- Full responsibility over teams activities: Drive efficiency, ensure high quality deliverables and SLA.
- Prioritizing daily actions and monitoring team resources so that deadlines are met.
- Build SaaS product considering cloud monitoring and alerting needs, hand over and collaborate with operations and support teams for proactive monitoring and issues resolution.
- Manage critical escalations and situations within the team.
- Be available after regular business hours to address critical matters/situations.
- Build and manage high functioning team.
- People Management responsibilities.
- Build innovation culture in team to know customer problems and provide innovative solutions
- Overall 14+ Years of industry experience
- Experience in leading a team.
- Experience working in an Agile SDLC.
- Software development experience in Java, Node JS, . Experience on AWS, Containerization, Angular, JavaScript will be a big plus
- Experience with developing contact center products, applications, solutions will be added advantage
- Exceptional communication and collaboration skills: Needs real experience bridging the gap between teams in different geographies.
- Self-starter who really enjoys learning new tech and has experience evolving from one version to another.
- Would be primary point of contact for all Pune- based work for this team.
- Excellent ability to multitask and prioritize in fast paced environment.
- Must be organized and can work in a timely structured manner and remain focused and calm under pressure.
- Demonstrated leadership abilities

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