National Expert Training Manager

National Expert Training Manager

Location: Ahmedabad-HO

Experience: 4 to 15 years

Role Purpose:

The National Expert Training Manager will be responsible for designing, delivering, and monitoring the Expert Sales Force capability-building agenda across India. This role will focus on driving medical and brand science proficiency, enhancing in-clinic effectiveness, and instilling Zydus Wellness' Selling Skills Model through a structured learning ecosystem. The role will play a key part in nurturing a coaching culture, building high-impact field teams, and ensuring sustained performance through development interventions aligned with business goals

Key Accountabilities/ Responsibilities:

1. Training Design & Execution

- New Hire Induction:
- Lead onboarding programs for new Expert team (XSEs) and Managers covering medical science, brand knowledge, and Zydus Wellness Selling Skills Model.
- Training Needs Assessment:
- Work closely with Zonal Managers and Expert Marketing Leadership to identify zonal and national learning needs and design need-based training interventions.
- Capability Development:
- Create and deliver customized training interventions for new and existing field teams including XSEs, AEBMs, and ZEBMs to improve in-clinic engagement, scientific communication, and recommendation generation.
- Virtual & Hybrid Learning Models:
- Use digital platforms to plan and deliver virtual training sessions and blended learning modules for continuous capability enhancement.

2. Field Coaching & Joint Working

- On-the-Job Coaching:
- Facilitate field development by jointly working with Managers and XSEs to assess and coach for best-in-class HCP engagement and in-clinic effectiveness.
- Performance Feedback:
- Provide structured feedback to Field Managers post-coaching and joint working; collaborate with stakeholders to create actionable improvement plans.
- Sustain Training Impact:
- Enable first-line managers in reinforcing training inputs through regular coaching, monitoring of field execution quality, and feedback loops.

3. Compliance, Governance & Engagement

- SOP & Compliance Training:
- Conduct periodic training on Expert SOPs, ethical HCP interaction protocols, and compliance guidelines to ensure regulatory adherence across the sales team.
- Knowledge & Communication:
- Circulate scientific updates, brand knowledge, and value-driven communication to reinforce learning, improve medical depth, and increase field confidence.
- Employee Engagement:
- Support National Expert Lead in building a positive and high-engagement learning culture that contributes to higher morale and lower attrition.

4. Strategic Collaboration

- Stakeholder Partnership:
- Align with Zonal Leadership, Expert Marketing, HR, and Field Managers for designing, executing, and evaluating training effectiveness across regions.
- Brand Team Support:
- Partner with marketing during cycle meetings, brand briefings, and knowledge rollouts to ensure strong message alignment and field readiness.
- Recruitment & Onboarding:
- Participate in recruitment programs and ensure successful onboarding of new hires through structured learning journeys.

Key Deliverables

- Design and execute national learning calendar and capability-building programs for Expert Sales team
- Enhance in-clinic effectiveness and scientific detailing through consistent coaching and training
- Institutionalize coaching culture and performance-based development
- Support sales force morale, reduce attrition, and boost engagement via learning-led enablement
- Ensure 100% training compliance on SOPs, HCP interaction policies, and product knowledge