IT Help Desk Engineer
3 weeks ago
JD as follows
- Creating tickets, monitoring mails, keeping follow up for every ticket till the closure.
- Escalating and routing the tickets to the next level team with the proper support metrics.
- Ensure that all Calls/ Emails/ Tickets are resolved/ completed within SLA.
- Monitored and executed all end user calls related to IT Services.
- All mails to be read thoroughly and replied to all the concerned in case of escalation.
- Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.
- Coordinating with engineer, as well as with user for the update of the call.
- Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue.
- Taking the user acknowledgement before closing the ticket ID.
- Check and generate the Daily call report, Monthly call report
- Interacting and escalate issue with senior and follow end to end resolution.
- All mails to be read thoroughly & replied to all the concerned in case of escalation.
- Coordinate and manage relationships with vendors that provide hardware, network and other support.
- Maintaining hardware and software Inventory and follow all IT documentation process
- Knowledge and work close with service desk & ticketing software tools like remedy, footprint.
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Application Engineer
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Help Desk Specialist
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Mumbai, Maharashtra, India hard Full timeHelp Desk Specialist Job SummaryWe are seeking a highly skilled Help Desk Specialist to join our team in Mumbai, India.In this role, you will provide top-notch support to our customers, addressing their technical queries and concerns efficiently.You will collaborate closely with our development and implementation teams to identify and resolve technical...
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IT Help Desk Engineer
3 weeks ago
Mumbai, Maharashtra, India Team Computers Private Limited Full timeJob Description- Creating tickets, monitoring mails, keeping follow up for every ticket till the closure.- Escalating and routing the tickets to the next level team with the proper support metrics.- Ensure that all Calls/ Emails/ Tickets are resolved/ completed within SLA.- Monitored and executed all end user calls related to IT Services.- All mails to be...
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Help Desk Operations Manager
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Help Desk Operations Executive
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Technical Help Desk Professional
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Help Desk Analyst
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Information Technology Help Desk Support
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Information Technology Help Desk Support
3 weeks ago
Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full timeWe are looking for a qualified Help desk Engineer to join our team. The technicians will work in rotating shift patterns – Day, Evening, Night.Experience- 3 to 5 years of which at least 2 years of experience should be working in MSP (or MNC) dealing with International Clients· Salary - up to 6.5L PA· Stipend - up to 0.5L PA for Internet etcLocation :...
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Information Technology Help Desk Support
4 weeks ago
Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full timeWe are looking for a qualified Help desk Engineer to join our team. The technicians will work in rotating shift patterns – Day, Evening, Night.Experience - 3 to 5 years of which at least 2 years of experience should be working in MSP (or MNC) dealing with International Clients· Salary - up to 6.5L PA· Stipend - up to 0.5L PA for Internet etcLocation :...
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Information Technology Help Desk Support
4 weeks ago
Mumbai, Maharashtra, India Talent Corner HR Services Pvt Ltd Full timeWe are looking for a qualified Help desk Engineer to join our team. The technicians will work in rotating shift patterns – Day, Evening, Night.Experience - 3 to 5 years of which at least 2 years of experience should be working in MSP (or MNC) dealing with International Clients· Salary - up to 6.5L PA· Stipend - up to 0.5L PA for Internet etcLocation :...
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PC Help Desk Technician
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Navi Mumbai, Maharashtra, India RIGVED TECHNOLOGIES PRIVATE LIMITED Full timeResponsibilitiesInstall, configure, and maintain desktop operating systems, software applications, and peripheral devices.Manage email backup systems to ensure users' emails are regularly backed up and accessible for recovery when needed.Troubleshoot and resolve issues related to hardware, software, networking, and user accounts.Respond to service desk...
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Help Desk Professional
4 days ago
Mumbai, Maharashtra, India TravelMagnet Infotech Private Limited Full timeAbout the Job:We're looking for a Help Desk Professional who can deliver outstanding customer service, troubleshoot complex issues, and maintain a high level of customer satisfaction. As a key member of our team, you'll work closely with colleagues to resolve customer queries and provide tailored solutions.Responsibilities:Handle customer inquiries via...
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Help Desk Specialist NEEMEA
3 weeks ago
Mumbai, Maharashtra, India Danaher Corporation Full timeAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Leica Microsystems, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique...
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Help Desk and Collections Professional
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Mumbai, Maharashtra, India Firstsource Full timeFirstsource is seeking a Banking and Telecommunication Support Expert to join our team. As a Help Desk and Collections Professional, you will provide exceptional customer service and support in the banking and telecommunication sectors.The role involves working in rotation shifts, including night shifts, to ensure seamless support to customers. You will have...
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Service Desk Engineer
4 weeks ago
Mumbai, Maharashtra, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Service Desk Engineer Job Level Middle Management Job Description Service Desk Engineer No. of Openings 2 Job Domain IT Experience - Minimum - Maximum Desk Engineer Expected Date Of Joining 2023-10-03 Joining Time 15 Days Salary 36000 Work Locations Mumbai City Required skills Service Desk Engineer
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Only 24h Left: Help Desk Coordinator
1 week ago
Mumbai, Maharashtra, India ACMA Computers Ltd. Full timeJob DescriptionWe&aposre Hiring: Help Desk CoordinatorLooking for tech-savvy problem-solvers to join our support team in Mumbai or Pune. If you have 23 years of experience in IT support and a passion for helping people, we want you on boardLocation: Mumbai & PuneExperience: 23 Years | Full-timeApply now and be the go-to person for smooth tech...
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Digital Advertising Expert
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General Manager, Business Development
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Mumbai, Maharashtra, India The Trade Desk Full timeJob DescriptionThe Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We...
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Programmatic Advertising Specialist
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