Information Technology Help Desk Support
3 weeks ago
Experience
- 3 to 5 years of which at least 2 years of experience should be working in MSP (or MNC) dealing with International Clients
· Salary - up to 6.5L PA
· Stipend - up to 0.5L PA for Internet etc
Location : Mumbai
Interested candidates can send your resume @ madhura.vaidya@talentcorner.in
Job description:
• Receiving, prioritizing, documenting and actively solving request from our clients in a timely manner while manning our support help desk
• Overseeing and reviewing our clients' IT infrastructure. (including but not limited to servers, switches, storage devices, security & software applications, hosting, remote offices, WiFi solutions hardware and software, backups, 1st line CCTV and 1st line phone systems)
• Manage effectively the resolution for support issues that are reported to us in an efficient and timely manor
• Communicate regularly and efficiently with our client, your colleagues and Ignitus management to ensure the best experience possible for our clients.
• Dealing with 3rd party providers that link with or into any of the Ignitus solutions provided deployed at the client.
• Prioritising and keeping track of the incoming cases logged by our clients and act accordingly.
Desirable attributes: Creative thinking around process analysis and improvement. Skills and patience to deal with difficult or demanding clients. Knowledge of Apple computer systems and software Exchange 2003 / 2007 / 2010 administration experience Network design, build and troubleshooting, including switching and routing
• CCTV Systems installation setup
• Wi-Fi networks setup knowledge
• An understanding of the Hospitality industry.
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