Lead Consultant, Salesforce Field Service Developer

Job Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Inviting applications for the role of Lead Consultant, Salesforce Field Service Developer In this role you will be responsible for developing the Digital Applications for Global Clients. Responsibilities: .Design, develop, test, and deploy custom solutions within Salesforce Field Service (FSL), including custom Lightning Web Components (LWC), Apex classes, triggers, workflows, process builder flows, and integrations. .Configure and customize FSL features such as scheduling, dispatching, optimization, mobile workflows, and work orders. .Develop and maintain integrations between FSL and other systems, using APIs and middleware. .Collaborate with business stakeholders to gather requirements, analyze business processes, and translate them into technical specifications. .Participate in code reviews and ensure adherence to coding best practices and standards. .Troubleshoot and resolve technical issues related to FSL implementations. .Stay up-to-date with the latest Salesforce releases, features, and best practices, particularly in the FSL domain. .Provide technical guidance and mentorship to junior developers. .Contribute to the development and maintenance of technical documentation. .Participate in Agile/Scrum development processes. Qualifications we seek in you Minimum Qualification: .B.E or B.Tech or MCA .Relevant experience in Salesforce development, with a strong focus on Field Service. .Extensive experience with Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce development tools. .Deep understanding of Salesforce FSL architecture, data model, and functionality. .Experience with FSL mobile app customization and offline capabilities. .Proficiency in REST and SOAP APIs, and experience with integrating Salesforce with external systems. .Strong understanding of object-oriented programming principles and design patterns. .Experience with Agile/Scrum methodologies. .Excellent problem-solving and analytical skills. .Strong communication and collaboration skills. .Salesforce certifications (e.g., Platform Developer I/II, Field Service Lightning Consultant) are highly desirable. Preferred Skills: .Experience with other Salesforce clouds (e.g., Sales Cloud, Service Cloud). .Experience with CI/CD and DevOps practices. .Experience with testing frameworks (e.g., Apex Unit Tests, Jest). Why join Genpact .Lead AI-first transformation - Build and scale AI solutions that redefine industries .Make an impact - Drive change for global enterprises and solve business challenges that matter .Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills .Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace .Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build .Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.