Soft Services Executive

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Position Soft Services Executive Mumbai Business Property and Asset Management Mumbai What this job involves You will ensure we provide good housekeeping services by coordinating with the site vendors for services like landscaping pest control housekeeping facade cleaning housekeeping machines cleaning material cradle machine etc You will also be assisting Team Manager Property Manager with any assigned projects and providing backup as and when required Following would be your site deliverables Taking daily property rounds co-ordinating with the team to close any matters related to cleaning Maintaining daily monthly reports i e DMR and MMR and sharing same with Property Manager and client Schedule weekly vendor meetings to discuss on daily issues if any Maintaining preparing monthly attendance summary record for salary Making sure that all customer queries are well-investigated and resolved Escalating queries to appropriate supervisors if need be Developing and mentoring new and subordinate vendor staff Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services Assisting in preparing and developing the documentation of standard policies and procedures Plans schedules inspect and assigns work to subordinate supervisors and or teams Manage landscaping and gardening Regularly brief all staff regarding their duties designated areas of work and special instructions if any Prepare and implement various checklists at the frequency instructed in the suggested formats Ensure the housekeeping staff is well groomed Monitor that the staff is cleaning as per standards ensuring that the surfaces are maintained to enhance their longevity Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner Take feedback - customer needs assessment and evaluation of customer satisfaction levels Site details You will be working on Atria Mall which is a Retail Mall located at Worli Mumbai Site dynamics Work Schedule Site team e g Property Manager 2 Other details if any Reporting You will be reporting to Assistant Property Manager Sound like you Here is what we re looking for Being Analytical and Meticulous You will be building maintaining supporting and validating performance of subordinate staff workings You will be providing customer oriented and best in class cleaning hygiene services You must pay attention to detail and have excellent problem-solving skills customer needs assessment meeting quality standards for services and evaluation of customer satisfaction Qualifications You will have a Degree Diploma or relevant educational background in hotel management hospitality with min 1-2 years of work experience preferred Effective communication skills and customer-oriented service outlook is non-negotiable What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today Location On-site -Mumbai MH Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL