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Senior Territory Service Engineer

4 weeks ago

Kolkata West Bengal, India Danaher Full time

Wondering what s within Beckman Coulter Diagnostics Take a closer look At first glance you ll see that for more than 80 years we ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward Join a team where you can be heard be supported and always be yourself We re building a culture that celebrates backgrounds experiences and perspectives of all our associates Look again and you ll see we are invested in you providing the opportunity to build a meaningful career be creative and try new things with the support you need to be successful Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher Together we re working at the pace of change to improve patient lives with diagnostic tools that address the world s biggest health challenges The Senior Territory Service Engineer for Beckman Coulter Diagnostics is responsible for installing and maintaining instruments and systems in a laboratory environment and providing basic operational training at installation He she will need to provide effective product and customer support by ensuring timely execution of Preventive Maintenance PM Modifications MOD s resolution of breakdowns by own capacity or by seeking timely support for difficult product issues avoiding unnecessary down time He she also needs to adhere to field service policies procedures and standards as defined by the organization Ensuring excellent customer relationship and willing to travel within the territory often at short notice are common expectations from the role This position is part of the Service Department located in Ludhiana and will be Fully Remote At Beckman Coulter our vision is to relentlessly reimagine healthcare one diagnosis at a time You will be a part of the Service Team-North India and report to the State Service Manager responsible for managing service professional handling customer service to our IVD instruments in Chandigarh Punjab Jammu Kashmir Himachal Pradesh and parts of Haryana If you thrive in a challenging passionate instrumental and competitive role and want to work to build a world-class Service provider and Healthcare organization read on In this role you will have the opportunity to Grow along with a leading IVD segment organization Provide on-site support for our instruments which will lead to advancing healthcare and patient support Interact with our team of service professionals and other cross function team enhancing knowledge and customer relationship skills The essential requirements of the job include Education Diploma or Graduation- Biomedical Engineering Any subjects with electrical and electronics in curriculum Experience along with Background and functional Knowledge Four years on any type of with Basic experience on In-Vitro Diagnostics Equipment Hematology Chemistry or Immunoassay Should have knowledge of Networking and Interface related issues Should be able to work with MS-Office MS-Teams and networking basics Problem Solving Skills Can logically resolve or troubleshoot in times of crisis and leverage expert help Must have good verbal and written communication skills preferably in English language It would be a plus if you also possess previous experience in Can independently handle 1 or more product group example Immunoassay Analyzer Hematology Analyzer or Chemistry Analyzer with timely expert support Able to identify application vs service issues and collaborates to resolve Ability to prioritize customer needs Ability to coordinate and collaborate with other functions to achieve client delight At Beckman Coulter Diagnostics we believe in designing a better more sustainable workforce We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement This position is eligible for a remote work arrangement in which you can work remotely from your home Additional information about this remote work arrangement will be provided by your interview team Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide Join our winning team today Together we ll accelerate the real-life impact of tomorrow s science and technology We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life For more information visit At Danaher we value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes