▷ [3 Days Left] Director, Workforce Management

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward What your day-to-day will look like Responsible for strategy program design deployment and maintenance of WFM in JBS Drive planning and real-time forecasting Determine performance metrics through available tools Validate historical data for forecasting Provide analysis for staffing efficiencies Ensure resource utilization through forecasting and scheduling Provide clear consistent and relevant insights to Ops based on system data that will help drive improvements Collaborates with Operations and business stakeholders to develop a standard approach to defining process volumes and competency needs Provides a performance coaching structure to Ops on data analysis across programs to ensure the established systems are running properly over time Develops and helps maintain a comprehensive WFM documentation system including framework documentation and related policies and procedures Ensures program adherence across all Operations teams in JBS Designs and provides training coaching and resources related to the program Designs and delivers on agreed roadmaps for deployments Works collaboratively with Operations and OGO our central team to ensure data integrity for WFM metrics Effectively leads a team of WFM and Performance Sustainability professionals to ensure best practice is maintained over time Ensure agreed governance is practiced across Operations for reporting and balanced scorecard structures Serve as the Subject Matter Expert in WFM for Operations Experience and technical skills 10-15 years of relevant work experience Bachelors in a related field required Masters preferred Experience working directly with senior leadership to design and deploy WFM Experience leading large global WFM programs Strong analytical skills to identify trends and performance Facilitation skills with diverse teams Exceptional problem identification and resolution Exceptional written and verbal communication skills Proficient in Microsoft Office suite Ability to manage work-related projects and timelines in a dynamic environment Demonstrated ability to lead virtual teams in a global corporate environment Experience managing change while delivering on client expectations Ability to travel and support a global organization Location On-site -Gurugram HRIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL