Current jobs related to Workforce Management - Haryana - IAssess Consultants LLP
-
Workforce Management
2 weeks ago
Haryana, India IAssess Consultants LLP Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob Title:Workforce Management (WFM) Executive / AnalystLocation:Mohali / Gurgaon / KarnalExperience:2+ years in Workforce Management, Scheduling, or related operationsIndustry:BPO / ITES / Service-Based / Call CenterAbout The RoleWe are looking for a motivated and detail-oriented Workforce Management (WFM) professional to join our team in Mohali, Gurgaon,...
-
Workforce Management Specialist
2 weeks ago
haryana, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM) Location: Gurugram (Hybrid) Early joiner - 0-45 days only. We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience , preferably from a BPO or Operations background . The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue...
-
Senior Analyst
2 weeks ago
haryana, India NAB Full timeKey Accountabilities: This role is responsible for : Better experience for Customer and Colleague Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
-
Workforce Management Analyst
3 days ago
Haryana, India Cognizant Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAs a People Manager with a focus on Real-Time Adherence (RTA), your primary responsibility is to manage and own the service level delivery in accordance with the Statement of Work (SOW) of the process. It is crucial to maintain RTA staffing levels based on the business requirements to ensure optimal performance. - Create and share reports with zero errors,...
-
Manager Workforce Insights
3 days ago
Gurgaon, Haryana, India McCormick Full timePosition Overview The Workforce Insights Analyst will play a key role in supporting the implementation and optimization of organizational design technology This role will focus on data analysis reporting and process improvement to ensure the successful adoption of the technology and its alignment with business goals The ideal candidate will have a strong...
-
Senior Analyst
2 weeks ago
haryana, India NAB Full timeKey Accountabilities:This role is responsible for :Better experience for Customer and ColleagueProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
-
Senior Analyst
2 weeks ago
Gurugram, Haryana, India, IN NAB Full timeKey Accountabilities:This role is responsible for :Better experience for Customer and ColleagueProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
-
Executive Workforce Management
3 weeks ago
Gurgaon, Haryana, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Executive Workforce Management
2 weeks ago
Gurgaon, Haryana, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Only 24h Left: Senior Manager
2 days ago
Gurgaon, Haryana, India GENPACT Full timeReady to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at...

Workforce Management
4 weeks ago
Job Title:
Workforce Management (WFM) Executive / Analyst
Location:
Mohali / Gurgaon / Karnal
Experience:
2+ years in Workforce Management, Scheduling, or related operations
Industry:
BPO / ITES / Service-Based / Call Center
About The Role
We are looking for a motivated and detail-oriented Workforce Management (WFM) professional to join our team in Mohali, Gurgaon, or Karnal. The role is ideal for candidates with experience in forecasting, scheduling, and real-time operations management. You will play a key role in ensuring optimal staffing levels to meet business demand while maintaining efficiency and cost control.
Key Responsibilities
- Create and manage shift schedules based on forecasted workloads and business requirements.
- Monitor real-time adherence, occupancy rates, and service levels; take corrective action as needed.
- Analyze historical data and trends to generate accurate forecasts and staffing plans.
- Work closely with HR and Operations to align staffing plans with recruitment, training, and employee engagement initiatives.
- Handle intraday operations including absentee management, schedule changes, and escalations.
- Maintain accurate records of attendance, leaves, shift swaps, and related activities.
- Provide reports and dashboards to leadership for capacity planning and performance tracking.
- Identify gaps and recommend process improvements to enhance workforce utilization.
Skills & Requirements
- Minimum 2 years of experience in WFM, scheduling, or operations planning.
- Strong analytical skills with proficiency in Excel, workforce management tools, and reporting.
- Ability to multitask, work under pressure, and resolve issues in real-time.
- Excellent communication and stakeholder management skills.
- Detail-oriented with a focus on accuracy and efficiency.
Skills: wfm,workforce management,scheduling