Workforce Management Specialist
6 days ago
Job title: Workforce Management (WFM) Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience , preferably from a BPO or Operations background . The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management , and a strong understanding of WFM processes and tools in a fast-paced, high-volume environment.This role focuses on: Work allocation, Productivity monitoring, Issue resolution, Performance reportingYou will work closely with cross-functional teams (QA, Training, Tech, Ops) to ensure smooth workflow execution, SLA adherence, and continuous process improvement. You will also handle L3-level escalations and drive data-backed decisions using tools like Excel and Power BI.What We’re Looking For:3+ years of experience in WFM or operations planningStrong background in work allocation and queue/workflow managementProficiency in Excel , Power BI , and tools like OnBase or SalesforceExperience working in fast-paced operations and collaborating with leadershipExcellent stakeholder management , communication , and problem-solving skillsBonus Points:Six Sigma coursework or certificationLOMA or relevant insurance certificationsLooking forward to discussing this opportunity with you Please feel free to share your resume to
-
Workforce Management Specialist
1 week ago
Gurgaon, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
-
Workforce Management Specialist
2 days ago
Gurgaon, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
-
Workforce management specialist
5 days ago
Gurgaon, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM) Location: Gurugram (Hybrid) Early joiner - 0-45 days only. We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience , preferably from a BPO or Operations background . The ideal candidate will have hands-on expertise in productivity monitoring and real-time...
-
Workforce Management Specialist
1 week ago
Gurgaon, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience , preferably from a BPO or Operations background . The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue...
-
Workforce Management Analyst
2 weeks ago
Gurgaon, Haryana, India People Staffing Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearReal Time Analyst (RTA) – Workforce Management AnalystPosition OverviewWe are seeking a detail-oriented and proactiveReal Time Analyst (RTA)to join our Workforce Management (WFM) team. The RTA will be responsible for monitoring, managing, and optimizing workforce performance in real time to ensure service levels, staffing efficiency, and business...
-
Executive workforce management
2 weeks ago
Gurgaon, Haryana, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole PurposeExecutive workforce managementDoStaffing: Developing a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training Scheduling: Managing rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off Reporting: Producing high-quality workforce data and...
-
Executive workforce management
6 days ago
Gurgaon, Haryana, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob DescriptionRole Purpose Executive workforce managementDoStaffing: Developing a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training Scheduling: Managing rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off Reporting: Producing high-quality workforce...
-
Workforce Management Analyst
6 days ago
Gurgaon, Haryana, India Airbnb Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAirbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...
-
Workforce Analytics
13 hours ago
Gurgaon, India Vialto Partners Full timeCompany Description At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technology to unlock business and human growth. **Job Description**: We are excited to look for a Global...
-
Senior analyst
5 days ago
Gurgaon, India NAB Full timeKey Accountabilities: This role is responsible for : Better experience for Customer and Colleague Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
