Patient Relationship Executive

2 weeks ago


Hyderabad, India 4s Advisory Full time

Job Description Key Responsibilities: Patient Engagement: - Welcome patients and assist them in the waiting area, ensuring a comfortable and pleasant experience. - Build strong, trusting relationships with patients and their families during their visits. - Engage proactively with patients to gather feedback, testimonials, and suggestions for service improvement. Testimonial and Feedback Collection: - Capture high-quality video testimonials and photographs of patients and their families, highlighting their orthodontic journey. - Record patient feedback and suggestions after their treatment or during their visit. - Ensure that all testimonials and media are collected with proper consent and securely stored for marketing use. Communication and Presentation: - Maintain a professional, approachable, and courteous demeanor at all times. - Communicate effectively with patients to represent the clinic's values and enhance the overall patient experience. - Coordinate with the marketing team to share feedback, photos, and videos for promotional purposes. Customer Service Excellence: - Address patient inquiries, feedback, or concerns promptly and empathetically. - Collaborate with clinic staff to ensure smooth patient flow and a seamless experience throughout their visit. - Act as a bridge between patients and clinic management to ensure satisfaction and loyalty. Qualifications & Skills: - Bachelor's degree in any discipline, preferably in Communications, Hospitality, or Healthcare Management. - Excellent communication skills in English and Hindi; proficiency in Telugu is an added advantage. - Presentable and professional appearance with a friendly, approachable demeanor. - Prior experience in a customer-facing role (e.g., healthcare, hospitality, or customer service) preferred. - Basic photography and videography skills (mobile-based). - Strong organizational skills and keen attention to detail. - Ability to work both independently and collaboratively in a fast-paced environment. - High levels of empathy, patience, and emotional intelligence when interacting with patients and families.



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