Asia Ms
3 weeks ago
Sirva is the global leader in moving and relocation services offering solutions for mobility programs to companies of every size With Sirva locations and franchised and agent locations in 177 countries we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support By leveraging our global network we deliver a superior experience that only a one-stop shop can provide We re a team that works globally to provide the best service locally a company that is everything you need everywhere you need it We are now seeking applicants to join our Customer Experience Move Management team which is affiliated with our Allied Moving brand This opportunity has become available as we grow our team to support continued business growth client expansion across the APAC region This role offers attractive hybrid working flexibility following an initial on site training in the Gurgaon India office Why work for Sirva Being an international brand with a cross-regional structure your career opportunities could be endless You can make colleagues connections and friendships the world over with Sirva Diversity and inclusion are part of our service and therefore part of our DNA At Sirva our Inclusion Diversity Equity Alliance I D E A is our global initiative that imprints itself on our identity Sirva has invested in benefits to its employees across health wellbeing and financial rewards We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust communication Is key to this model and encourages all employees to discuss with their People leaders what works best for you and them About the role The Move Management Consultant acts as the primary point of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service The Move Management Consultant will be the first point of contact for the moving aspects of an employee s relocation They will support and organize the movement of household goods and personal items for our client s assignees They will be responsible for guiding the employee through the process ensuring that you provide an excellent level of customer service Move Management Consultant will have strong organization skills problem-solving abilities cultural awareness and time management abilities Duties will include management moving services component of corporate relocations household goods policy counselling liaising with relocating corporate employees client Human Resources database maintenance arranging insurance cover booking of ancillary services as required Reconciling and authorizing invoices and conducting high level of phone customer service Skills Experience To be successful in this position you Previous Mobility Moving Services or similar industry experience is highly advantageous Previous experience handling corporate clients and relationship management is desirable however not essential Possess strong customer service and communication skills Be a self-starter with initiative and have the drive to succeed Be highly organized with effective time management skills to manage multiple caseloads at a single time across a number of different clients Able to work independently as well as in a team environment Competent in Microsoft Office suite Apply Now If this is the role for you please submit your Interest via the APPLY NOW function including a resume for review
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