Helpdesk Support Executive

1 week ago

Verna GA IN Aetos Digital Full time

Dear Candidate Urgent opening for IT Help desk role at Goa Immediate Joiners Preferred Language Proficiency - Goan Konkani must English Hindi Preferred Female candidates Responsibilities and Duties Should be responsible to provide technical assistance and support for incoming queries and issues related to computer systems software and hardware Responsible to respond to the queries over the phone and via email Responsible to maintain daily call reports Redirect unresolved issues to the next level of support personnel Keep record of problems and their resolution Provide quick resolution and excellent customer service Run diagnostic programs to resolve problems Resolve technical problems with Local Area Networks LAN Wide Area Networks WAN and other systems Install computer peripherals for users Follow up with customers to ensure issue has been resolved Provide feedback on processes and make recommendations on areas to improve Run reports to determine malfunctions that continue to occur Job Type Full-time Pay 10 000 00 - 20 000 00 per month Shift Day shift Work Location In person Job Type Full-time Pay 10 000 00 - 20 000 00 per month Shift Day shift Experience total work 1 year Preferred Work Location In person

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