Complaint Root Cause Analysis

A career in Data Analytics at Barclays is a hub for top talent from beginners to experts fostering innovation and excellence You ll drive business strategy leverage data potential and enhance the experience of millions of customers in today s data-driven world See your commute Join us as a Complaint Root Cause Analysis at Barclays where you ll leverage advanced data and analytics to identify and address the root causes of customer complaints across BUK including those referred to the Financial Ombudsman Service FOS You ll conduct deep-dive investigations into complaint themes drivers and overturns to uncover systemic issues and drive improvements in customer outcomes You ll translate root cause analysis RCA and FOS insights into actionable change proposals challenge the effectiveness of implemented actions and ensure full compliance with DISP and FCA regulatory requirements Working with our Product Journey Channel and Operations teams you ll embed insight-led change initiatives ensuring they are monitored and evaluated to support scaling where successful To be successful as a Complaint Root Cause Analysis you should have experience with Basic Essential Qualifications Conducting deep-dive analysis and translating insights into change Collaborating effectively across diverse stakeholder groups Strong communication and interpersonal skills Data-driven decision making and problem solving Technical proficiency in coding SQL Python modelling and data visualisation e g Tableau A strong control governance and risk mindset Desirable skillsets good to have Application of AI and machine learning to accelerate insight generation Experience and knowledge of Agile ways of working Experience in large-scale organisations and matrix environments Influencing and driving change across wide-ranging teams This role will be based out of Noida Purpose of the role To implement data quality process and procedures ensuring that data is reliable and trustworthy then extract actionable insights from it to help the organisation improve its operation and optimise resources Accountabilities Investigation and analysis of data issues related to quality lineage controls and authoritative source identification Execution of data cleansing and transformation tasks to prepare data for analysis Designing and building data pipelines to automate data movement and processing Development and application of advanced analytical techniques including machine learning and AI to solve complex business problems Documentation of data quality findings and recommendations for improvement Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team guiding and supporting professional development allocating work requirements and coordinating team resources If the position has leadership responsibilities People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are L - Listen and be authentic E - Energise and inspire A - Align across the enterprise D - Develop others OR for an individual contributor they develop technical expertise in work area acting as an advisor where appropriate Will have an impact on the work of related teams within the area Partner with other functions and business areas Takes responsibility for end results of a team s operational processing and activities Escalate breaches of policies procedure appropriately Take responsibility for embedding new policies procedures adopted due to risk mitigation Advise and influence decision making within own area of expertise Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules regulation and codes of conduct Maintain and continually build an understanding of how own sub-function integrates with function alongside knowledge of the organisations products services and processes within the function Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function Make evaluative judgements based on the analysis of factual information paying attention to detail Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents Guide and persuade team members and communicate complex sensitive information Act as contact point for stakeholders outside of the immediate function while building a network of contacts outside team and external to the organisation All colleagues will be expected to demonstrate the Barclays Values of Respect Integrity Service Excellence and Stewardship - our moral compass helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset - to Empower Challenge and Drive - the operating manual for how we behave Share job Reasonable adjustment Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments accommodations are put in place to allow for a fair and inclusive recruitment process For more information and how to request one please review Our purpose We re a global vital and highly respected financial organisation with an inspiring Purpose Operating in 39 countries and employing around 100 000 people across the world we help communities individuals and businesses thrive And we ve created financial solutions and technology that the world now takes for granted A career with us can offer incredible variety depth and breadth of experience and the chance to learn from some of the best minds in technology and finance To find out more about Barclays strategy please click Equal opportunities We are an equal opportunity employer and opposed to discrimination on any grounds It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race colour creed religion national origin alienage or citizenship status age sex sexual orientation gender identity or expression marital or domestic civil partnership status disability veteran status genetic information or any other basis protected by law Right to work statement Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for If you currently hold a work visa sponsored by Barclays or you would require sponsorship from Barclays you must declare this as part of your application Sponsored visas are role and entity specific and any changes must be reviewed It is important that you ensure you are working on the correct visa at all times Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time Learn more about Barclays locations Across our campuses we offer modern workspaces collaborative areas and state-of-the-art meeting rooms Facilities include wellness rooms on-site cafeterias fitness centers and tech-equipped workstations Designed for innovation and comfort they support a dynamic and productive work environment Health and wellness Gain access to wellness rooms gyms and mental health support A place where you can belong Our welcoming and inclusive culture supports you to bring your whole self to work explore your potential and pursue your passions Collaborative Areas Modern spaces designed for teamwork and brainstorming More than work There s so much more than work to involve and engage you on campus From socialising to sports from community events to volunteering Your browser does not support the video tag Learn more about Barclays locations Across our campuses we offer modern workspaces collaborative areas and state-of-the-art meeting rooms Facilities include wellness rooms on-site cafeterias fitness centers and tech-equipped workstations Designed for innovation and comfort they support a dynamic and productive work environment Health and wellness Gain access to wellness rooms gyms and mental health support A place where you can belong Our welcoming and inclusive culture supports you to bring your whole self to work explore your potential and pursue your passions Collaborative Areas Modern spaces designed for teamwork and brainstorming More than work There s so much more than work to involve and engage you on campus From socialising to sports from community events to volunteering Your browser does not support the video tag Be you Be valued Belong We celebrate the unique perspectives and experiences each individual brings believing our differences make us stronger and drive success You can learn more about our commitment to our colleague on our Inclusion and Opportunities page Application Process Your application We ll ask for information about you your CV and cover letter 1 Your assessment Covering your behaviours and ability at work 2 Your interview Exploring your past experiences and skills 3 Next step We ll request additional information so that you can complete our screening process 4 Working flexibly We re committed to providing a supportive and inclusive culture and environment for you to work in This environment recognises and supports your personal needs alongside the professional needs of our business If you d like to explore flexible working arrangements please discuss this with the hiring manager Your request will be reviewed in-line with the requirements of the role business needs of the team Hybrid working We have a structured approach to hybrid working where colleagues work at an onsite location on fixed anchor days as set by the business area Please discuss the working pattern requirements for the role you are applying for with the hiring manager Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business Barclays is built on an international scale Our geographic reach our wide variety of functions businesses roles and locations reflect the rich diversity of our worldwide customer base All of which means we offer incredible variety depth and breadth of experience And the chance to learn from a globally diverse mix of colleagues including some of the very best minds in banking finance technology and business Throughout we ll encourage you to embrace mobility exploring every part of our operations as you build your career Related content Related Jobs Noida India Gurgaon India 23 Sep Noida India Gurgaon India 23 Sep Noida India 22 Sep Noida India 17 Sep Noida India 09 Sep Noida India 03 Sep Noida India Pune India 11 Sep Noida India 04 Sep Be you Be valued Belong We celebrate the unique perspectives and experiences each individual brings believing our differences make us stronger and drive success You can learn more about our commitment to our colleague on our Inclusion and Opportunities page Sign up for job alerts Make sure you see job opportunities when they become available Just add a few details below to stay up to date with jobs that suit you and your skills Email Interested InSearch for a category and select one from the list of suggestions Select a location from the list of options Finally click Add to create your job alert