AVP – Complaint Root Cause Analysis

10 hours ago

Noida, India Top Investment Bank Full time

Role: Assistant Vice President – Complaint Root Cause Analysis

Location: Noida | Industry: Banking & Financial Services | Level: Mid-Senior

Key Responsibilities

  • Analyze customer complaints to identify root causes and systemic issues.
  • Translate insights into actionable improvements across products, operations, and channels.
  • Ensure compliance with complaint-handling regulations (DISP/FCA aligned).
  • Lead and coach a team, driving performance and accountability.
  • Communicate complex findings to stakeholders and influence change.
  • Strengthen governance, controls, and risk management.

Skills & Experience

  • Strong data analysis and problem-solving skills.
  • Excellent communication, stakeholder management, and leadership.
  • Governance and risk mindset.
  • Knowledge of SQL, Python, Tableau, AI/ML, Agile methods.


Experience Range - 3 - 15 Years. (Role is open for Analyst, Asst. Manager & AVP Position)

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